Windows Store Not Working? Here’s How to Fix It

The Windows Store, Microsoft Store, whatever you want to call it, isn’t the most popular store out there, riddled as it is with bugs, crashes, and a tendency to just outright not work. It does have some good stuff in it, though (like these free apps), and if you’re a gamer, then you may find that you need to have access to it to download games from the Microsoft stable like Forza Horizon 4 and Gears of War 4.

So it’s good to have it working. If your Windows Store stops working, however, here are the best fixes to get it back up and running.

windows-store-not-working-uac

Before getting to the proper fixes, there’s a small checklist of things you should confirm before you carry on:

  • Windows is up to date
  • UAC (User Account Control) is enabled
  • Your Video Card/GPU drivers are up to date

If these are all in place but your Windows Store still isn’t working, proceed onto the following fixes.

One of the more effective yet somewhat strange methods of solving Windows 10 Store crashes is making sure your computer’s clock is accurate. When Windows Store boots up, it tries to get a sync between the store’s time and your own. If the two times are different, the store will sometimes refuse to load. It’s very frustrating but also very easy to fix.

1. To make sure your click is up to date, right-click the taskbar and click “Adjust date/time.”

Windows 10 Store-Crashes-Time

2. First, go to “Set time automatically,” and turn it off by clicking the switch underneath it.

3. Once it has finished processing your request, switch it back on again. This will update the time so that it’s at its most accurate. Make sure your time zone is set correctly, too!

Windows 10 Store-Crashes-Sync

Once done, try to open the Windows Store again and see if the crashes persist.

Sometimes the problem lies in the fact that you don’t “own” the WindowsApp file on your computer. It may seem a little odd, but sometimes files are modified to not allow you access to them, despite being on your machine and associated with your account. Telling the computer to give you total control over the WindowsApp folder will sometimes allow the Store to do its job properly.

To do this you’re going to need to perform a lot of security-based actions on the WindowsApps folder. Thankfully, we’ve already published a guide in the past that details step-by-step how to access your WindowsApps folder, so check it out.

The simplest fix is to reset the Windows Store cache, which may have become cluttered and buggy over time. To do this, hit Ctrl + R, then in the Run box type wsresetand hit Enter. A command prompt window should show up, which indicates that Windows is resetting the Store cache. When the window closes, the job is done, so you can try opening the Store again to see if it works properly.

windows-store-not-working-wsreset

It may seem radical, but sometimes the best way to fix the problems with the Windows Store is to reinstall. Unfortunately, it’s not quite as simple as just going to your “Apps and Features” list. (You didn’t think Microsoft would make it that easy, did you?)

You’ll need to uninstall the Windows Store through the Powershell.

1. Press the Windows key, type powershell, right-click it in the search results, then “Run as administrator.”

2. In Powershell, type get-appxpackage -allusers

3. Find the entry for “Microsoft.WindowsStore,” and copy the information in the “PackageFullName” line to the clipboard.

windows-store-not-working-reinstall-windows-store

4. On a new line in the Powershell, type remove-appxpackage followed by a space, then paste over the PackageName you copied over to the clipboard. For me this looked like:

but for you it may vary slightly depending on your Windows Store version number.

5. Hit Enter and the Windows Store will be gone. Reboot your PC.

6. To reinstall the Windows Store, you’ll need to go back to Powershell as an admin and type the following:

If you have a proxy server (or VPN for that matter) enabled, then it could be sending your Windows Store out of whack because your PC’s IP address doesn’t correspond with the details on your Windows account. So first, if you have a VPN enabled, switch it off. Proxy connections, on the other hand, are a bit more sneaky, and you might not even know if you have one switched on.

To check this and switch off your proxy connection, click the Start button, then the “Settings” icon. In the Settings window, click “Network & Internet Proxy” in the pane on the left, and then make sure the “Use a proxy server” slider is switched off.

windows-store-not-working-turn-off-proxy

As of the Anniversary Update, you have the option to reset Windows apps, which will clear their cache and data, essentially making them like new. It’s a little more drastic than the “WS Reset” option, as this will clear all your preferences, login details, settings and so on. (Don’t worry, you’ll still keep the app you installed from the Windows Store.)

windows-store-not-working-apps-features

To do this, right-click the “Start button -> Apps and Features,” then scroll down to “Store’ in your list of Apps & Features. Click it, then click “Advanced options,” and in the new window click Reset. You’ll receive a warning that you’ll lose data on this app. Click “Reset” again, and you’re done.

windows-store-not-working-reset-app

Another form of resetting the Windows Store app is to get it to re-register on your PC. Click Start, type cmd, then right-click the Command Prompt when it appears in the results and click “Run as administrator.”

In Command Prompt, type the following command to re-register the Windows Store on your PC:

Once you’ve done this, the Windows Store should re-register and hopefully be back in good working order.

These fixes are helpful, not only for the Windows Store, but most can be applied to any UWP/Windows app. Making sure you’re not on a proxy server is important to certain Internet-dependent apps, while the “Reset” function can also be applied to any UWP app. Transferable fixes – gotta love them!

This article was updated in Oct 2018 and some of the obsolete methods were removed.

7 comments

  1. My Windows Store app works, but my Microsoft Solitaire Collection was not working on one of my laptops but worked great others. I went through the fixes I saw around the network, but none of them have fixed the issue. Then it stopped working on another laptop. It still “currently” works on my Windows Phone and my Desktop.

  2. Hey, I tried reinstalling the windows store as administrator, but i kept running up against a failed deployment due to not having access. Here is the full code:

    PS C:WINDOWSsystem32> Add-AppxPackage -register “C:Program FilesWindowsAppsMicrosoft.WindowsStore_11804.1001.10.0_x64__8wekyb3d8bbweAppxManifest.xml” -DisableDevelopmentMode
    Add-AppxPackage : Deployment failed with HRESULT: 0x80070005, Toegang geweigerd.
    Deployment Register operation with target volume C: on Package Microsoft.WindowsStore_11804.1001.1013.0_neutral_~_8wekyb3d8bbwe from: (AppxBundleManifest.xml) failed with error 0x80070005. See http:/
    /go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.
    NOTE: For additional information, look for [ActivityId] c6f23b24-f9eb-0002-d95d-f2c6ebf9d301 in the Event Log or use the command line Get-AppxLog -ActivityID c6f23b24-f9eb-0002-d95d-f2c6ebf9d301
    At line:1 char:1
    + Add-AppxPackage -register “C:Program FilesWindowsAppsMicrosoft.Win …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : SecurityError: (C:Program File…ppxManifest.xml:String) [Add-AppxPackage], PSSecurityException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    (Toegang geweigerd = access denied in dutch)
    So… windows store is now permanently removed? should that worry me? should the next windows update bring it back?

    I was trying this method, because i tracked down the problem of my C drive filling up with temporary files (more than 70GB!) from an error in the windows store, but i fear i may have done something irrepearable now (i need to keep removing the files with Ccleaner or glary utilities every single day, because it fills up THAT fast, leaving me with 0 bytes of space let on my C drive).

    I am absolutely NOT tech savvy in any way, so I’m at a loss as what to do now.

    Your help would be appreciated.

  3. It hasn’t worked at all for me and I don’t understand why. When doing the ‘Rest windows’ task, nothing happened after clicking cntrl + R.

  4. Hi there,
    I found that the big reason for “Store” not working is that it requires the use of Edge or IE as the “App for downloading” is built in to them. So not with Firefox then.
    Odd that as I thought that MS had been admonished and fined for “proprietary lockouts” over the years.

  5. Thank You! This works! I did have to redefine the location of the xml file for windows store when entering the powershell command to reinstall Windows Store as the containing file was a slightly different name. To do this, I had to change the ownership/security properties of the WindowsApps file temporarily.

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