Windows Store Not Working? Here’s How to Fix It

Windows Store Not Working Featured

The Windows Store, Microsoft Store, whatever you want to call it, isn’t the most popular store out there, riddled as it is with bugs, crashes, and a tendency to just outright not work. It does have some good stuff in it, though (like these free apps), and if you’re a gamer, then you may find that you need to have access to it to download games from the Microsoft stable like Forza Horizon 4 and Gears of War 4.

So it’s good to have it working. If your Windows Store stops working, however, here are the best fixes to get it back up and running.

The Basics


Before getting to the proper fixes, there’s a small checklist of things you should confirm before you carry on:

  • Windows is up to date
  • UAC (User Account Control) is enabled
  • Your Video Card/GPU drivers are up to date

If these are all in place but your Windows Store still isn’t working, proceed onto the following fixes.

For games, use the Xbox App instead

Last year, Microsoft made a welcome move in the gaming scene by introducing a new game-oriented store and subscription service to PC. The new Xbox app lets you buy and run the same games you’d previously have run through the Windows store, but with the added perks of friend lists and other gamer-focused features.

Window Store Not Working Xbox App

The Xbox app is still technically in beta, but it already feels much better to use for gaming, and the optional Xbox Game Pass is easily one of the best-value deals in PC gaming, giving you access to a huge rotating library of PC games for a low monthly price.

We get the feeling the Microsoft is hoping to move gamers who buy games from their store over to Xbox, so if you’re having problems with the Microsoft Store and mainly play games through it, you may as well make the jump rather than stay on what increasingly looks like a sinking ship.

Change Your DNS Address

One of the more common error messages that may crop up when your Windows Store isn’t working is the “0x80131500” error. This can happen if your PC is connecting to the internet through certain DNS servers, which are automatically assigned by your ISP and/or home networking setup.

To change your DNS server address, go to “Settings (click Start then the cog icon) -> Network & Internet -> Change adapter options”.

Windows Store Not Working Change Adapter Options

Next, right-click your network connection, click Properties, then in the new window scroll down to “Internet Protocol Version 4 (TCP/IPv4)”, right-click it and click Properties.

Windows Store Not Working Change Dns

In the “Preferred DNS server” box, enter the address, which is Cloudfare’s universal DNS resolver. Click OK, and hopefully the Windows Store will be back up and running.

Windows Store Not Working Change Preferred Dns

Change the Computer’s Time

One of the more effective yet somewhat strange methods of solving Windows 10 Store crashes is making sure your computer’s clock is accurate. When Windows Store boots up, it tries to get a sync between the store’s time and your own. If the two times are different, the store will sometimes refuse to load. It’s very frustrating but also very easy to fix.

1. To make sure your click is up to date, right-click the taskbar and click “Adjust date/time.”

Windows 10 Store-Crashes-Time

2. First, go to “Set time automatically,” and turn it off by clicking the switch underneath it.

3. Once it has finished processing your request, switch it back on again. This will update the time so that it’s at its most accurate. Make sure your time zone is set correctly, too!

Windows 10 Store-Crashes-Sync

Once done, try to open the Windows Store again and see if the crashes persist.

Set Yourself as Owner of the WindowsApps Folder

Sometimes the problem lies in the fact that you don’t “own” the WindowsApp file on your computer. It may seem a little odd, but sometimes files are modified to not allow you access to them, despite being on your machine and associated with your account. Telling the computer to give you total control over the WindowsApp folder will sometimes allow the Store to do its job properly.

To do this you’re going to need to perform a lot of security-based actions on the WindowsApps folder. Thankfully, we’ve already published a guide in the past that details step-by-step how to access your WindowsApps folder, so check it out.

Clear the Windows Store Cache

The simplest fix is to reset the Windows Store cache, which may have become cluttered and buggy over time. To do this, hit Ctrl + R, then in the Run box type wsresetand hit Enter. A command prompt window should show up, which indicates that Windows is resetting the Store cache. When the window closes, the job is done, so you can try opening the Store again to see if it works properly.


Reinstall the Windows Store

It may seem radical, but sometimes the best way to fix the problems with the Windows Store is to reinstall. Unfortunately, it’s not quite as simple as just going to your “Apps and Features” list. (You didn’t think Microsoft would make it that easy, did you?)

You’ll need to uninstall the Windows Store through the Powershell.

1. Press the Win key, type powershell, right-click it in the search results, then “Run as administrator.”

2. In Powershell, type get-appxpackage -allusers

3. Find the entry for “Microsoft.WindowsStore,” and copy the information in the “PackageFullName” line to the clipboard.


4. On a new line in the Powershell, type remove-appxpackage followed by a space, then paste over the PackageName you copied over to the clipboard. For me this looked like:

but for you it may vary slightly depending on your Windows Store version number.

5. Hit Enter and the Windows Store will be gone. Reboot your PC.

6. To reinstall the Windows Store, you’ll need to go back to Powershell as an admin and type the following:

Disable Proxy Server

If you have a proxy server (or VPN for that matter) enabled, then it could be sending your Windows Store out of whack because your PC’s IP address doesn’t correspond with the details on your Windows account. So first, if you have a VPN enabled, switch it off. Proxy connections, on the other hand, are a bit more sneaky, and you might not even know if you have one switched on.

To check this and switch off your proxy connection, click the Start button, then the “Settings” icon. In the Settings window, click “Network & Internet Proxy” in the pane on the left, and then make sure the “Use a proxy server” slider is switched off.


Reset Windows Store

As of the Anniversary Update, you have the option to reset Windows apps, which will clear their cache and data, essentially making them like new. It’s a little more drastic than the “WS Reset” option, as this will clear all your preferences, login details, settings and so on. (Don’t worry, you’ll still keep the app you installed from the Windows Store.)


To do this, right-click the “Start button -> Apps and Features,” then scroll down to “Store’ in your list of Apps & Features. Click it, then click “Advanced options,” and in the new window click Reset. You’ll receive a warning that you’ll lose data on this app. Click “Reset” again, and you’re done.


Re-register the Windows Store App

Another form of resetting the Windows Store app is to get it to re-register on your PC. Click Start, type cmd, then right-click the Command Prompt when it appears in the results and click “Run as administrator.”

In Command Prompt, type the following command to re-register the Windows Store on your PC:

Once you’ve done this, the Windows Store should re-register and hopefully be back in good working order.

Windows 10 isn’t perfect, and other issues experienced by a lot of users include the Start menu search function not working and Windows 10 making seemingly random USB connect and disconnect noises. Click on through for help..

Robert Zak Robert Zak

Content Manager at Make Tech Easier. Enjoys Android, Windows, and tinkering with retro console emulation to breaking point.


  1. My Windows Store app works, but my Microsoft Solitaire Collection was not working on one of my laptops but worked great others. I went through the fixes I saw around the network, but none of them have fixed the issue. Then it stopped working on another laptop. It still “currently” works on my Windows Phone and my Desktop.

  2. Hey, I tried reinstalling the windows store as administrator, but i kept running up against a failed deployment due to not having access. Here is the full code:

    PS C:WINDOWSsystem32> Add-AppxPackage -register “C:Program FilesWindowsAppsMicrosoft.WindowsStore_11804.1001.10.0_x64__8wekyb3d8bbweAppxManifest.xml” -DisableDevelopmentMode
    Add-AppxPackage : Deployment failed with HRESULT: 0x80070005, Toegang geweigerd.
    Deployment Register operation with target volume C: on Package Microsoft.WindowsStore_11804.1001.1013.0_neutral_~_8wekyb3d8bbwe from: (AppxBundleManifest.xml) failed with error 0x80070005. See http:/
    / for help diagnosing app deployment issues.
    NOTE: For additional information, look for [ActivityId] c6f23b24-f9eb-0002-d95d-f2c6ebf9d301 in the Event Log or use the command line Get-AppxLog -ActivityID c6f23b24-f9eb-0002-d95d-f2c6ebf9d301
    At line:1 char:1
    + Add-AppxPackage -register “C:Program FilesWindowsAppsMicrosoft.Win …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : SecurityError: (C:Program File…ppxManifest.xml:String) [Add-AppxPackage], PSSecurityException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    (Toegang geweigerd = access denied in dutch)
    So… windows store is now permanently removed? should that worry me? should the next windows update bring it back?

    I was trying this method, because i tracked down the problem of my C drive filling up with temporary files (more than 70GB!) from an error in the windows store, but i fear i may have done something irrepearable now (i need to keep removing the files with Ccleaner or glary utilities every single day, because it fills up THAT fast, leaving me with 0 bytes of space let on my C drive).

    I am absolutely NOT tech savvy in any way, so I’m at a loss as what to do now.

    Your help would be appreciated.

  3. It hasn’t worked at all for me and I don’t understand why. When doing the ‘Rest windows’ task, nothing happened after clicking cntrl + R.

  4. Hi there,
    I found that the big reason for “Store” not working is that it requires the use of Edge or IE as the “App for downloading” is built in to them. So not with Firefox then.
    Odd that as I thought that MS had been admonished and fined for “proprietary lockouts” over the years.

  5. Thank You! This works! I did have to redefine the location of the xml file for windows store when entering the powershell command to reinstall Windows Store as the containing file was a slightly different name. To do this, I had to change the ownership/security properties of the WindowsApps file temporarily.

  6. Windows store, calculator, photo view would not work on my new surface/fresh install of windows 10.

    Before I could successfully run the powershell comands or the wsreset.exe I had to change permissions for windows app folders:

    1. Give “users” ownership permissions for: C:\Program Files\WindowsApps

    2. Run Powershell commands as listed above

    3. Windows key +R and open “wsreset.exe”

  7. Windows is up to date
    UAC (User Account Control) is enabled
    Your Video Card/GPU drivers are up to date

    Unfortunate these aren’t links.. without them, the article listed here is a mystery..

  8. This one worked for me

    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    Instead of that one

    Add-AppxPackage -register “C:\Program Files\WindowsApps\Microsoft.WindowsStore_11804.1001.8.0_x64__8wekyb3d8bbwe\AppxManifest.xml” -DisableDevelopmentMode

  9. I did the powershell one and got this
    remove-appxpackage : Deployment failed with HRESULT: 0x80073CF1, Package was not found.
    Windows cannot remove Microsoft.WindowsStore_11712.1001.23.0_x64__8wekyb3d8bbwe because the current user does not have
    that package installed. Use Get-AppxPackage to see the list of packages installed.
    NOTE: For additional information, look for [ActivityId] 569d759d-bb95-0002-cde8-9e5695bbd401 in the Event Log or use
    the command line Get-AppxLog -ActivityID 569d759d-bb95-0002-cde8-9e5695bbd401
    At line:1 char:1
    + remove-appxpackage Microsoft.WindowsStore_11712.1001.23.0_x64__8wekyb …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : ObjectNotFound: (Microsoft.Windo…__8wekyb3d8bbwe:String) [Remove-AppxPackage], PSInval
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.RemoveAppxPackageCommand

  10. I did all of these steps and nothing worked.

    Other than throwing my computer away, what else should I do?

    1. I have tried everything on the internet also! Nothing is working! On my other Win 10 pc they all work. I noticed it is the games that ask for permission on my other pc that don’t work on this one and give me the ” Somthing happened on our end Error.

  11. I used to have issues with the Windows Store but I found a neat workaround. You can restart your system and clear the cache from Registry editor. See the Regedit command. Look under Windows Store and remove the extra files.

  12. I am now without the store app cause I can’t reinstall it.

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    error 0x80073CFC: While processing the request, the system failed to register the windows.integrityExtension extension
    due to the following error: The application cannot be started. Try reinstalling the application to fix the problem.
    NOTE: For additional information, look for [ActivityId] d715186d-5777-0000-d22d-15d77757d501 in the Event Log or use
    the command line Get-AppPackageLog -ActivityID d715186d-5777-0000-d22d-15d77757d501
    At line:1 char:1
    + Add-AppxPackage -register “C:\Program Files\WindowsApps\Microsoft.Win …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : WriteError: (C:\Program File…ppxManifest.xml:String) [Add-AppxPackage], IOException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    Thanks… (not)

    1. Try pasting this in your powershell

      Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

      1. So i did the command you sent and it just spams this over and over again
        Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered. (Exception from
        HRESULT: 0x80073CF6)
        NOTE: For additional information, look for [ActivityId] 9fbe5047-6641-0000-be5a-be9f4166d501 in the Event Log or use
        the command line Get-AppxLog -ActivityID 9fbe5047-6641-0000-be5a-be9f4166d501
        At line:1 char:38
        + … | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …
        + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo : WriteError: (C:\Program File…ppXManifest.xml:String) [Add-AppxPackage], IOException
        + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

  13. Thanks for clear tutorial,…
    my windows store can work again with section: Reinstall the Windows Store.
    finally my windows store got working again.

    just make sure your Windows Store folder name is right that installed on yout windows.

  14. UAC worked for a second for me …I saw STARTING DOWNLOAD but it didnt download nothing…
    After next attempt to install APP (XBOX) it went to old problems : (CANNOT REACH PAGE ? TRY REFRESH after which STORE shuts down
    When I go to My Library and click on INSTALL next to APP it just goes blank and nothing happens

    I am trying to install XBOX app and nothing helps, it is like it has problems accessing internet

    I have done all the steps PLEASE HELP!

  15. I have tried more than 15 methods, but none of them worked.
    Microsoft Store and other apps like Calculator and Weather close in a second after I open them.
    What should I do?

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