Windows Store Not Working? Here’s How to Fix it

The Windows Store doesn’t get a ton of love, and for the most part it’s justified – it’s buggy, its interface is unfriendly, and as gaming goes, its whole UWP scheme feels like a heavy-handed way to force people to use it. But it does contain its fair share of good apps and software (many of which are free), so when the Windows Store isn’t working, you’ve a right to feel frustrated.

Here are some of the best fixes for a faulty Windows Store that should get you back to browsing Microsoft’s digital marketplace – in all its awkwardness – in no time.


Before getting to the proper fixes, there’s a small checklist of things you should confirm before you carry on:

  • Windows is up to date
  • UAC (User Account Control) is enabled
  • Your Video Card/GPU drivers are up to date

If these are all in place but your Windows Store still isn’t working, proceed onto the following fixes.

The simplest fix is to reset the Windows Store cache which may have become cluttered and buggy over time. To do this, hit Ctrl + R, then in the Run box type wsreset and hit Enter. A command prompt window should show up, which indicates that Windows is resetting the Store cache. When the window closes, the job is done, so you can try opening the Store again to see if it works properly.


If you have a proxy server (or VPN, for that matter) enabled, then it could be sending your Windows Store out of whack, because your PC’s IP address doesn’t correspond with the details on your Windows account. So first, if you have a VPN enabled, switch it off. Proxy connections, on the other hand, are a bit more sneaky, and you might not even know if you have one switched on.

To check this and switch off your proxy connection, click the Start button, then the cog ‘Settings’ icon. In the Settings window click ‘Network & Internet Proxy’ in the left-hand pane, then make sure the ‘Use a proxy server’ slider is switched off.


As of the Anniversary Update, you have the option to reset Windows apps, which will clear their cache and data, essentially making them like new. It’s a little more drastic than the ‘WS Reset”” option, as this will clear all your preference, login details, settings and so on. (Don’t worry, you’ll still keep the app you installed from Windows Store.)


To do this, right-click the Start button -> Apps and Features, then scroll down to “Store’ in your list of Apps & features. Click it, then click ‘Advanced options,’ and in the new window click Reset. You’ll receive a warning that you’ll lose data on this app. Click ‘Reset’ again, and you’re done.


Another form of resetting the Windows Store app is to get it to re-register on your PC. Click Start, type cmd, then right-click Command Prompt when it appears in the results and click ‘Run as administrator.’

In Command Prompt, type the following command to re-register the Windows Store on your PC:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

Once you’ve done this, the Windows Store should re-register and hopefully be back in good working order.

These fixes are helpful not only for the Windows Store, but most can be applied to any UWP/Windows app. Making sure you’re not on a proxy server is important to certain Internet-dependent apps, while the
‘Reset’ function can also be applied to any UWP app. Transferable fixes – gotta love them!

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