The Windows Store, Microsoft Store, whatever you want to call it, isn’t the most popular store out there, riddled as it is with bugs, crashes, and a tendency to just outright not work. It does have some good stuff in it, though (like these free apps), and if you’re a gamer, then you may find that you need to have access to it to download games like Forza Horizon 3 and Gears of War 4.
So it’s good to have it working. If your Windows Store stops working, however, here are the best fixes to get it back up and running.
Before getting to the proper fixes, there’s a small checklist of things you should confirm before you carry on:
- Windows is up to date
- UAC (User Account Control) is enabled
- Your Video Card/GPU drivers are up to date
If these are all in place but your Windows Store still isn’t working, proceed onto the following fixes.
Clear the Windows Store Cache
The simplest fix is to reset the Windows Store cache, which may have become cluttered and buggy over time. To do this, hit Ctrl + R, then in the Run box type
wsresetand hit Enter. A command prompt window should show up, which indicates that Windows is resetting the Store cache. When the window closes, the job is done, so you can try opening the Store again to see if it works properly.
Reinstall the Windows Store
It may seem radical, but sometimes the best way to fix the problems with the Windows Store is to reinstall. Unfortunately, it’s not quite as simple as just going to your “Apps and Features” list. (You didn’t think Microsoft would make it that easy, did you?)
You’ll need to uninstall the Windows Store through the Powershell.
1. Press the Windows key, type
powershell, right-click it in the search results, then “Run as administrator.”
2. In Powershell type
3. Find the entry for “Microsoft.WindowStore,” and copy the information in the “PackageFullName” line to the clipboard.
4. On a new line in the Powershell, type
remove-appxpackage followed by a space, then paste over the PackageName you copied over to the clipboard. For me this looked like:
but for you it may vary slightly depending on your Windows Store version number.
5. Hit Enter and the Windows Store will be gone. Reboot your PC.
6. To reinstall the Windows Store, you’ll need to go back to Powershell as an admin and type the following:
Disable Proxy Server
If you have a proxy server (or VPN for that matter) enabled, then it could be sending your Windows Store out of whack because your PC’s IP address doesn’t correspond with the details on your Windows account. So first, if you have a VPN enabled, switch it off. Proxy connections, on the other hand, are a bit more sneaky, and you might not even know if you have one switched on.
To check this and switch off your proxy connection, click the Start button, then the cog “Settings” icon. In the Settings window click “Network & Internet Proxy” in the pane on the left, and then make sure the “Use a proxy server” slider is switched off.
Reset Windows Store
As of the Anniversary Update, you have the option to reset Windows apps, which will clear their cache and data, essentially making them like new. It’s a little more drastic than the “WS Reset” option, as this will clear all your preferences, login details, settings and so on. (Don’t worry, you’ll still keep the app you installed from the Windows Store.)
To do this, right-click the “Start button -> Apps and Features,” then scroll down to “Store’ in your list of Apps & Features. Click it, then click “Advanced options,” and in the new window click Reset. You’ll receive a warning that you’ll lose data on this app. Click “Reset” again, and you’re done.
Re-register the Windows Store App
Another form of resetting the Windows Store app is to get it to re-register on your PC. Click Start, type
cmd, then right-click the Command Prompt when it appears in the results and click “Run as administrator.”
In Command Prompt, type the following command to re-register the Windows Store on your PC:
Once you’ve done this, the Windows Store should re-register and hopefully be back in good working order.
These fixes are helpful, not only for the Windows Store, but most can be applied to any UWP/Windows app. Making sure you’re not on a proxy server is important to certain Internet-dependent apps, while the “Reset” function can also be applied to any UWP app. Transferable fixes – gotta love them!