How to Troubleshoot a Wireless Headphone Connection

Wireless headphones are great in almost every way – though they can be prone to connection drops as well as not connecting to begin with. This article will cover a few steps to take when your wireless headphones simply will not be discovered and when they will not pair to your devices.

Forget and Re-Pair the Device


If this is not the first time you are pairing your Bluetooth headphones, try “forgetting” the device in your Bluetooth settings. Then, place the headphones back into pairing mode and pair them just as you did the first time around. This is essentially the same as a “hard reset.” To pair again, press and hold the pairing button on your wireless headphones for a few seconds and then select the device within your Bluetooth settings.

Remove the Headphones from a Previously-Paired Device

If you have previously paired the headphones to a device, there is a likelihood that the headphones paired to that device should be nearby. Either un-pair and remove the headphones from the suspected device’s settings, or press and hold the pairing button on the headphones. In doing so, you will be able to pair from your preferred device.

Avoid Interference

Sometimes the room you are in and the objects around you can cause shoddy audio quality and even connection drops or lag. For example, if your WiFi router transmits at 2.4Ghz and is nearby, you will likely see interference in your wireless headphones since they transmit at the same frequency. Generally, stay away from any devices transmitting waves such as microwaves, WiFi routers, and other Bluetooth devices. Believe it or not, fluorescent light can also cause interference.

Check for a PC Driver

If pairing wireless headphones to your PC, first verify that the PC has Bluetooth-capable hardware. In addition, you will want to download an up-to-date driver. Drivers are pieces of software for managing and handling Bluetooth devices. To download the specific driver you need, search your computer’s model number online if it is prebuilt. If you built it yourself, search for the model number pertaining to your Bluetooth chip located within your PCI slot.


Keep drivers up to date to mitigate any future issues.

Keep the Battery Charged

If your headphones are low on battery, sometimes a pairing will simply not be possible. This is due to power management-based restrictions on the headphones. Give them a charge, at least for a few minutes, and try the pairing process again.

Remember the Warranty

Warranties exist to protect you, the consumer. If all else fails, look into having your device covered and replaced under the manufacturer’s warranty. You can do this by either viewing the warranty card or contacting your brand’s customer support team and referencing the headphones’ serial number.


Hopefully thus article was able to get your headphones paired to your device and working again without a hitch. If you have any questions, even ones pertaining to a specific model, leave a comment below where we can get back to you.

Corbin Telligman Corbin Telligman

I'm a junior at UT Dallas, a tech enthusiast, an adreneline junkie, and a coffee fanatic.