Troubleshooting A Broken App in Windows 8

Windows 8’s new interface brings a world of new opportunities and opens you up to a new dimension of the computing experience. The apps found within the Windows Store present a load of new ways in which you can interact with your device and with other people. Of course, apps don’t come without the same problems that desktop programs have been bringing with them since the inception of the Windows operating system. Many of these apps can simply just stop working. What do you do from that point? Let’s discuss that for a bit, shall we?

Apps usually are written with the help of development frameworks. Since their code was actually written by someone else (presumably Microsoft), they’re usually reliable and generally stable. But there comes a time when even the framework doesn’t anticipate the hiccups in the coding process that goes on behind some of these apps. At this point, it’s time to start troubleshooting. Let’s try a few things to try to solve the problem.

1: Before You Do Anything

Check that the resolution on your computer is sufficient for running apps at all. You need to set your resolution to 1024×768 or higher. Otherwise, you won’t be able to run apps. This could be your problem.


2: The “Off And On Again” Solution

If you feel that an app just stops working out of the blue, there might be a glitch in the code. Try closing it and opening it again. If that doesn’t work (and it actually might not), take the more drastic approach of re-installing the app. This often solves a lot. When you re-install an app, you give it a chance to reset all the data. It might function again after this.

3: Update Your App

It happens a lot with new apps, but some old apps might have this problem also: They release a very buggy version and then must release an update that cleans everything up. To update your apps, access the charms bar (Win+C), click “Settings,” then click “App Updates.”


Click “Check for updates” to get updates for all of your apps and install them automatically. This might help you solve your problems. Remember to close any apps you have open before starting this process.

4: Did You Get An Email?

Microsoft keeps an eagle’s eye on the Windows Store. It drops apps from the store as soon as it hears about some trouble with it (such as the app being a piece of malware or containing inappropriate content). Most likely, the app will have infringed the copyright of another app. Regardless of the reason, if the app you use is dropped from the Windows Store, you’re not going to be able to use it. Microsoft emails you whenever an app you use is dropped, so you should check out your inbox. This is an unlikely scenario, but it happens from time to time and you can’t rule this out until you’ve verified that there’s no possibility.

A Few Last Words

If you run out of solutions, be sure to contact the developer of the app! It’s important to let developers know when things that they make break. The better ones will usually listen and fix the bug in their code. For those who don’t, the best thing is to uninstall the app and stop using it.

If you have any other advise, please comment below!

Miguel Leiva-Gomez
Miguel Leiva-Gomez

Miguel has been a business growth and technology expert for more than a decade and has written software for even longer. From his little castle in Romania, he presents cold and analytical perspectives to things that affect the tech world.

Subscribe to our newsletter!

Our latest tutorials delivered straight to your inbox