Instead of routers, many people prefer using mobile Wi-Fi hotspot devices, also known as MiFi. As 4G network speeds continue to improve, and 5G gains popularity, these portable hotspots provide enough bandwidth to connect several users and devices. However, there are times when the MiFi is not working properly and you can’t connect to the Internet. Follow the steps below to troubleshoot MiFi connection issues and restore Internet access.
1. Check Your Internet Data Status
If you are connecting the MiFi device to your laptop/desktop, you can easily check the network connection to see whether the data packets are being sent and/or received. If there is no exchange of data packets, there may be an issue in connecting to the data provider, a misconfiguration of its network settings, or that your data cap has been reached (if your account has a data limit).
Do check with your data provider to see if they are having issues with their network. Also, check your plan to verify that you have not exceeded the daily limits on your current data plan.
2. Check MiFi LED Indicator Status
Depending on your MiFi device type, you can check the connection status indicated by a different LED color on the device.
A blinking green light universally means that your MiFi is successfully connected to your service provider’s data network, in which case there should be no further network issues. However, if you are still unable to connect on your laptop, phone, or tablet, check if it has been tethered properly. Also, the hotspot has to be within a certain range; for example, T-Mobile recommends its MiFi to be within 15 feet of your target device. Check with your service provider for details.
If there is no light, it means that the device is not receiving power, and you need to connect the MiFi charging port to a computer, smart plug, or wall charger (AC). A red light universally means that all signals to the MiFi have been blocked. As shown here, with some MiFi devices such as Alcatel LINKZONE mobile hotspot, there are intermediate statuses such as a blue light. It usually indicates that the connectivity is there, but the data is not being transmitted.
3. Remove and Reinsert the SIM card
As a final step, you may be able to figure out why the green light is not appearing by digging inside a bit. Sometimes, due to sudden movement of MiFi, loose debris or dirt, the SIM card may get detached from its slot. All you need to do is remove and reinsert the SIM card. To do this, ensure that the MiFi is powered off. After that, run your fingers along its edges until you feel a gap, then gently pull it open with your nails and remove the battery.
You should now see a SIM card cover which you can flap open and close easily. It will easily release the SIM card, which you can put aside for a while. You can use a port-cleaning brush, cotton swab, or a microfiber cloth to do the cleaning. Reinsert the SIM card until it locks into the slot properly.
Restart your MiFi using the Power button and check the connectivity again.
It is also recommended to keep your portable hotspot device in a dry place at all times. The above steps should fix your Mifi connection issues. If you still don’t get a green light after following the above steps, raise a ticket with the technical support team. If your MiFi device is not working, you can also turn your Windows 10 laptop into a Wi-Fi hotspot for others to use.