Seeing This Person Is Unavailable on Messenger? Here's Why

It can be puzzling when someone appears unavailable on Facebook Messenger. This guide discusses the possible reasons the “This person is unavailable on Messenger” message appears when you open a Facebook conversation, and what you can do about it.

Good to know: learn how to download your Facebook chat history for later reference.

1. They Blocked You

Perhaps the most common reason you can’t send a message to someone is that they blocked you. Others can block either your entire Facebook account or only your Messenger profile.

Unfortunately, Facebook doesn’t tell you explicitly when that happens. There are multiple signs that you’ve been blocked that you can watch for, however, including:

  • You can’t see their profile on Facebook search, but your mutual friends can.
  • Their profile picture isn’t visible.
  • None of that user’s posts shows up on your feed.
  • They’re missing from your Friends list.
  • You can’t add them to a Facebook group.

If the above signs are true in your case, try to fix the issue outside the Facebook Messenger platform. Contacting them face to face and using another messaging app to clarify your situation remain viable solutions.

FYI: learn where to find your drafts on Facebook to make good use of them.

2. You Blocked Them

It’s also possible that you’re actually the one who blocked the other person. Maybe you accidentally clicked the block feature, or maybe you did it on purpose and forgot about it. To check whether you really blocked their Facebook profile, follow these steps:


Sign in to your Facebook account. While you’re on the home page, click your profile photo, and choose “Settings & privacy” from the menu. 

Clicking "Settings & privacy" in Facebook menu in browser.

Choose “Settings.”

Selecting "Settings" in pop up menu in Facebook in browser.

Select “Blocking” in the left pane of the Settings interface.

Selecting "Blocking" from leftside menu in Facebook Settings.

Click “Edit” for the “Block users” option.

Clicking "Edit" button under "Block user" in Facebook Settings inside browser.

Choose “See your blocked list.”

Clicking on "See your blocked list" button in Facebook Settings in browser.

Check whether the user to whom you’ve been trying to send a message is included in the list. If they are, select their profile, and click “Unblock.”

Note: the list includes people you've blocked via Facebook as well as Messenger.

Clicking "Unblock" button in Facebook Block list in browser.

Click “Confirm” in the displayed dialog box to save your changes.

Clicking "Confirm" in pop-up window to confirm Facebook unblocking via browser.


Launch the Facebook app on your phone, and tap the hamburger menu (☰) on Android. On iOS, you'll need to tap your profile picture in the lower-right corner instead.

Tap the gear icon to open your Facebook settings.

Tapping the Menu button in the Facebook mobile app.

Scroll down to the “Audience and visibility” section, and choose “Blocking.”

Choosing "Blocking" in the "Audience and visibility" settings in Facebook app.

Check whether their name is present on your blocked list, and tap the "Unblock" button to remove them.

Viewing your blocked list in the Facebook mobile app

3. Your Friend Deactivated or Deleted Their Account

Facebook users can deactivate or delete their accounts at anytime, so maybe your friend did too. If they deactivated their profile:

  • You won't see their profile on Facebook
  • You will, however, still be able to see and connect with them on Messenger, so make sure you check both apps.

On the other hand, if they delete their account, you won’t be able to contact them anymore on the apps. To verify this, try searching for their name on both Facebook and Messenger. If you can't find them, it means your friend may have decided to leave Facebook.

Tip: if you would rather have a separate Facebook and Instagram experience, learn how to unlink the two.

4. Account Suspension

You should also consider the scenario that the person you've been trying to reach on Messenger has had their Facebook account suspended. This can happen for a variety of reasons, including:

Person Not Availble Messenger Suspended
Image source: Freepik

Regardless of the reason, account suspensions can last up to 30 days. Facebook can also suspend accounts permanently in cases of severe violations.

If you want to reach out to your friend during this time, consider using another communication tool, like Viber, Snapchat, or Skype.

5. Outdated Messenger App

If your Messenger app is outdated, there may be bugs causing the “This person is unavailable on Messenger” prompt to appear. These issues usually disappear after installing the updates.

On mobile, check the Google Play Store or the App Store to see if there is any update. Alternatively, access your messages via Facebook's Web version, and see whether the problem still manifests there.

6. Poor Internet Connection

If your connection is poor, your browser or app may not be able to access Messenger properly. The same goes for the mobile app version – it may not load correctly.

Try connecting to a better network, and check whether it solves the problem, or try some troubleshooting tips if your Wi-Fi is not working on Windows. If you're trying to access Facebook on the mobile app, check out our post on what to do if mobile data is not working on Android or iOS.

Tip: don't want some apps to go online? Learn how to prevent them from connecting to the Internet.

7. Facebook Might Be Having Problems

Finally, you should consider the possibility that Facebook is having issues. Check a website like Downdetector to look for any recent Facebook shortages.

If there have been numerous reports of Facebook being down, there's nothing to do but sit back and wait for Meta to fix the issue.

Connecting With Your Friends and Family

Once you've re-established a channel of communication with your friend or family member, return to using Messenger. If you're a frequent user, it may be worth it to get up to speed with how to bulk-delete messages on Messenger and clean up your inbox. Alternatively, check out how to disable read recipients on Messenger and reply on your own time.

Image credit: Pexels All screenshots by Princess Angolluan.

Princess Angolluan

Princess is a freelance writer based in Croatia. She used to work as an English teacher in Hokkaido, Japan before she finally changed careers and focused on content writing & copywriting, while running their own digital marketing company in Europe. For 5 years, she has written many articles and web pages on various niches like technology, finance, digital marketing, etc. Princess loves playing FPS games, watching anime, and singing.

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