Smartphone Wars: Samsung Fails More than iPhone According to Study

Once upon a time the biggest tech argument was Windows vs. Mac. While that argument was never really solved, it’s been replaced with Android vs. iPhone. A new study posed that same question, or more specifically, looked at the failure rate of perhaps the biggest Android manufacturer in Samsung vs. iPhone. But do these results really effectively represent how people feel about their devices?

The Study

Blancco released a report this month that was titled, “State of Mobile Device Repair & Security.” It compared the failure rate of all smartphones and found that Samsung phones in particular were more likely to fail than any model of iPhone.

This data was collected from millions of iOS and Android smartphones that were brought in for diagnostic tests and mobile erasure in four different continents, including North America, Europe, Asia, and Australia throughout the first three months of this year, according to Blancco.


Diagnostic tests, factory resets, and data erasure using the Blancco Mobile Diagnostics platform and Blancco Mobile Device Erasure software were performed on these devices, forming the reports.


Apple smartphones were compared to each other with the determination that the one most likely to fail was the iPhone 6 at a rate of 22 percent. Next was the iPhone 6S with a 16 percent failure rate. The iPhone 6S Plus failed 9 percent of the time.

With the newer devices, the iPhone X and the iPhone 8 Plus, both only failing 3 percent of the time, if brings up the question if maybe the failure rate has to do with the age of the device. With that said, iPhone 6 users noted iOS updates hurt their phones’ battery lives. The most common problems were with Bluetooth, Wi-Fi, the phone itself, and mobile data.


The highest rate of failure among all Android manufacturers was with Samsung devices. They showed a failure rate of 27.4 percent, more than 5 percent of the worst iPhone. Xiamoi had a failure rate of 14.2 percent, with Motorola at 9.6, looking at the top three failing Androids. The Android smartphones least likely to fail were Longcheer, Lenovo, and OnePlus.

How Reliable Is This?

How reliable is this data? The data seems to be very reliable, as you can’t argue with a failure rate. If it it’s failing… it’s failing. But it should be noted this was only looking at phones that were brought in for “Blancco testing and erasure.”

With that said, I am sure I will find many Samsung users to stick up for their devices and state it’s the most reliable smartphone they have ever owned and that they have no difficulties whatsoever. I can also be sure that we will hear from many iPhone users who will share their tales of great failures. We’ll also hear from the people who have prejudices against Apple as a whole. It’s the nature of the business.

So let’s go ahead and start this ball rolling. We want to hear what you think of this study. Do you not think it’s representative of true failure rates among Androids and iPhones or among Samsungs and iPhones? Or do you think these stats are just not arguable? We want to know what you think regarding this study and its findings Chime in in the comments below and let us know what you think.

Laura Tucker Laura Tucker

Laura has spent nearly 20 years writing news, reviews, and op-eds, with more than 10 of those years as an editor as well. She has exclusively used Apple products for the past three decades. In addition to writing and editing at MTE, she also runs the site's sponsored review program.


  1. I have a concern on how valid the metrics are, since you include iPhones by specific models, but lump all Samsung models together.

    Did Blannco not provide any better granularity for Samsung devices, or a better quantitative approach showing actual numbers of units brought in by OS.

    1. The link to Blancco’s study is no longer available. The stats quoted here are from the article that I linked to that quoted Blancco.

  2. “The data seems to be very reliable”
    The data may be very reliable. It is it’s interpretation that is questionable.

    “We want to hear what you think of this study. ”
    I have prejudices against polls and statistics. By properly slicing and dicing the parameters, ANY assertion can be proven using the same numbers. The following quote, attributed to Mark Twain and Benjamin Disraeli (among others) sums up my feelings on the subject – “There’s lies, damn lies and statistics”.

    BTW – were the arguments of Coke v Pepsi and “Less filling” v “Tastes great” ever resolved? :-)

    1. Truthfully, I sometimes have the same reservations about polls, surveys, and stats. They can be manipulated at times to tell the story you want to tell.

      And I could always tell the difference between Coke and Pepsi and have always found beer to be more filling than other drinks and not especially a great taste.

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