Photos App Not Working in Windows 10? Here Are Our Fixes

Photos App Not Working Windows Featured

The new Windows Photos app (it’s actually been around since Windows 8, but it’s still the most recent built-in option for viewing photos) isn’t bad. It has a nice interface and decent image filtering options off the bat. However, it’s also prone to not working as it should.

If you have a Photos app not working issue, these fixes can be implemented, as can this alternative that’s built right into Windows.

Note: before going through the below tips, the first thing you should try, as with many Windows issues, is to run a basic check for corrupt system files on Windows 10. To do this, just open the command prompt, enter the command sfc /scannow and restart Windows.

Install Windows Media Pack (Windows 10 N and KN)

As with every Windows release, there are several different versions of Windows 10 available to buy. We’re not just talking about the usual Home and Professional versions either, but for example the “N” and “KN” versions of Windows 10, which are special versions of Windows made for Europe and Korea.

The main difference between these and other versions of Windows is that they don’t contain Windows Media Player, Groove Music, and other multimedia apps, nor the libraries needed to play that multimedia. This, strangely, can affect the Photos app,because that relies on multimedia libraries too.

Photos App Not Working Windows 10 Media Pack

You can check your Windows 10 version by clicking Start, then typing “about” and selecting “About your PC”. Scroll down in the new window and see whether next to “OS build”. If you see an “N” or “KN” next to your OS build, try downloading the Windows 10 Media Feature Pack to fix the Photos app.

Check Permissions in File System

One of the most frequent reasons the Photos – or other UWP – app might not work is due to modified permissions in the file system. To check this, you need to go to three folders on your system and make sure that their “ALL APPLICATION PACKAGES” permissions are in order.

To do this, navigate to each of the folders listed below the screenshot, right-click them, then click the Security tab -> ALL APPLICATION PACKAGES and make sure that the following permissions are allowed (click “Edit” in the Security tab).

Photos App Not Working Permissions

  • Program Files – Read, Red and Execute, List folder contents
  • Windows – Read, Read and Execute, List folder contents
  • \<userName>\AppData\Local\Microsoft\Windows\WER\ – Special permissions, List folder contents, Read & execute

Update the Photos App

There are quite a few intricate solutions in this list, so we figured it’s best to start with the simplest ones. Your first port of call should be to update the Photos app, which may improve the features as well as iron out any niggling bugs contained therein.

To do this, go to the Microsoft Store app, click the three-dotted menu icon at the top right corner, then click “Downloads and Updates”.

Photos App Not Working Windows 10 Microsoft Store 1

On the new screen, click “Get updates”. If there’s an update you haven’t yet installed for the Photos app, then it will appear in the download queue and start to download.

If it doesn’t start downloading right away and is stuck on “Pending”, you can click the three-dotted menu icon to the right of it then click “Download now” to get it going.

Reset the Photos App


Resetting the Photos app will wipe the app’s cache and reset all its data to default settings.

To do this, right-click the Start menu and go to “Apps and Features.” Next, scroll down to “Photos” in the list and click it, then click “Advanced options,” and in the next window click “Reset.” This will wipe all data from the Photos app, including any saved image presets or settings you may have had, and get it back to its original state.

Remove and Reinstall the Photos App

The more drastic option is to remove the Photos app manually and then reinstall it. Unfortunately, you can’t do this through the “Apps and Features” list like you could a normal app. Instead, you need to use an elevated PowerShell command.

Click the Start menu, type powershell, then right-click PowerShell and “Run as administrator.” In the Powershell window type the following:


After you’ve hit Enter, the Photos app should be gone from your computer. To reinstall it, go to the Microsoft Store app, search for “Photos,” then select and install the Photos app (with “Microsoft Corporation” listed as its developer).

Perform a System Restore


If you more or less know when the problems started with your Photos app, you can perform a System Restore to a happier time, before the issues began.

Go to the Start menu, type restore and then click “Create a restore point.” In the new window click “System Restore” and then follow the prompts until you can select a restore point. Select the one you want (ideally before your Photos app problems started), and go ahead with the process.

Just Use Windows Photo Viewer


For a lot of people the old Windows Photo Viewer worked just fine. While it wasn’t as flashy as “Photos”, it did the job and was a functional and convenient way of browsing your photos in a given folder.

Microsoft has steadily phased Photo Viewer out, however, and if you have a PC with Windows 10 pre-installed, you’ll need to get a bit techy to set Photo Viewer as the default. For more info on how to do this, read our guide on making Photo Viewer your default photo app on Windows 10. Windows 10 isn’t all bad though, and you can make it more fun by checking out our list of 10 awesome screensavers you can get for it.


Robert Zak Robert Zak

Content Manager at Make Tech Easier. Enjoys Android, Windows, and tinkering with retro console emulation to breaking point.


  1. Hi,
    When I import pictures from an SD card, the pictures go to the default pictures location.

    Can you provide me a way to change the default folder in the photos app?


  2. I’ve not found a Windows 10 PC yet where Photos works. I don’t see any point wasting time jumping through hoops trying to fix something that is just going to get broken again on the next crap feature update.

    On everyone of my customers PC’s where I can’t switch them to Linux I install a third party application for photos and the problem goes away.

  3. THANK YOU SO MUCH for this article (yes, I am shouting!). I have been having this problem for a few months; the fix was downloading the Windows media pack.

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