Photos App Not Working in Windows 10? Here Are Our Fixes

The new Windows Photos app (it’s actually been around since Windows 8, but it’s still the most recent built-in option for viewing photos) isn’t bad. It has a nice interface and decent image filtering options off the bat. However, it’s also prone to not working as it should.

If you have a Photos app not working issue, these fixes can be implemented, as can this alternative that’s built right into Windows.

Note: before going through the below tips, the first thing you should try, as with many Windows issues, is to run a basic check for corrupt system files on Windows 10. To do this, just open the command prompt, enter the command sfc /scannow and restart Windows.

Update the Photos App

There are quite a few intricate solutions in this list, so we figured it’s best to start with the simplest ones. Your first port of call should be to update the Photos app, which may improve the features as well as iron out any niggling bugs contained therein.

To do this, go to the Microsoft Store app, click the three-dotted menu icon at the top right corner, then click “Downloads and Updates”.

Photos App Not Working Windows 10 Microsoft Store 1

On the new screen, click “Get updates”. If there’s an update you haven’t yet installed for the Photos app, then it will appear in the download queue and start to download.

If it doesn’t start downloading right away and is stuck on “Pending”, you can click the three-dotted menu icon to the right of it then click “Download now” to get it going.

Reset the Photos App


Resetting the Photos app will wipe the app’s cache and reset all its data to default settings.

To do this, right-click the Start menu and go to “Apps and Features.” Next, scroll down to “Photos” in the list and click it, then click “Advanced options,” and in the next window click “Reset.” This will wipe all data from the Photos app, including any saved image presets or settings you may have had, and get it back to its original state.

Remove and Reinstall the Photos App

The more drastic option is to remove the Photos app manually and then reinstall it. Unfortunately, you can’t do this through the “Apps and Features” list like you could a normal app. Instead, you need to use an elevated PowerShell command.

Click the Start menu, type powershell, then right-click PowerShell and “Run as administrator.” In the Powershell window type the following:


After you’ve hit Enter, the Photos app should be gone from your computer. To reinstall it, go to the Microsoft Store app, search for “Photos,” then select and install the Photos app (with “Microsoft Corporation” listed as its developer).

Perform a System Restore


If you more or less know when the problems started with your Photos app, you can perform a System Restore to a happier time, before the issues began.

Go to the Start menu, type restore and then click “Create a restore point.” In the new window click “System Restore” and then follow the prompts until you can select a restore point. Select the one you want (ideally before your Photos app problems started), and go ahead with the process.

Just Use Windows Photo Viewer


For a lot of people the old Windows Photo Viewer worked just fine. While it wasn’t as flashy as “Photos”, it did the job and was a functional and convenient way of browsing your photos in a given folder.

Microsoft has steadily phased Photo Viewer out, however, and if you have a PC with Windows 10 pre-installed, you’ll need to get a bit techy to set Photo Viewer as the default. For more info on how to do this, read our guide on making Photo Viewer your default photo app on Windows 10.


It’s not too reassuring that so many of the default apps that Microsoft foists on us with Windows 10 have so many problems, especially as the company seems really determined for us to use them over the old versions of third-party apps. Hopefully with these fixes, making this forced transition won’t be too painful.

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  1. Question: When you say “Open the command prompt, enter the command sfc /scannow and restart Windows”, do you mean all of that literally? Or do you actually mean, for example…”Open the command prompt, type ‘sfc /scannow’ (note the space), press enter. This should initiate a scan. Wait for the entire scan to be completed (which could take quite some time), and then restart Windows” ??

    Also, apparently Windows 10 will not allow you to run the command prompt unless it recognizes you (even on your own, used-by-only-you home computer) as the administrator. How do you set yourself up as administrator, or at least make the command prompt believe that you are the admin? Thank you.

  2. Are you insane? This is the worst user interface ever created! No control over folder, makes new folders without asking. Who the heck want’s a “Smiles” folder?

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