Latest Windows 10 Update Problems and How to Fix Them

In some ways, like the antivirus stuff, Microsoft has come along very well in making Windows 10 a stable system, but in others? Not so much. Windows 10 updates are a perpetual cause of problems for a lot of users, so we’ve decided to create a regularly updated feed of the latest Windows 10 update problems: what the issues are, what Microsoft’s doing to fix them, and how you can avoid them.


At the time of writing Microsoft is working on features to mitigate the pain of faulty updates. Preview builds now have the option to postpone Windows updates for up to thirty-five days, and Microsoft has just announced that it may soon be rolling out an update that – get this – will roll back broken Windows 10 updates.

It’s a good idea, but just imagine if this update was itself broken, and you had to find a way to roll back the rollback-enabling update? Yep, it would be ironic, but on Microsoft’s current form not all that surprising.

[FIXED] Windows 10 May 2019 Update (v1903)

Known issues: Display brightness not working, Camera app not working, Wi-Fi cutting out, Sound not working with Dolby Atmos headphones, AMD RAID driver problems, Night Light settings not working, Duplicate Files in user profile directory

The latest version of the Windows 10 May 2019 update comes with a host of new features, including an improved Start menu, a new light theme, and a new-and-improved Microsoft Edge, based on Chromium.

Along with that however, come several problems which we’ve listed above. You should also bear in mind that this is a big update, and Microsoft has removed several features from Windows 10 such as the Print 3D app, which has been replaced by 3D Builder, and Windows To Go, which will no longer be supported by Microsoft.

Aside from the features Microsoft intentionally removed, all the above issues have been fixed by the KB4505057 patch, which you should install immediately if you haven’t already.

[FIXED] May 2019 Update (Updating from 1803-1809)

Windows 10 Update Problems May 2019

The May 2019 update for Windows 10 is due soon. The problem, however, is that it won’t be arriving on time for everyone. The affected users are those who with USB storage and SD cards inserted into their computers, because for some reason having those things connected may cause “inappropriate drive reassignment” during installation of the update.

At this point, if you try installing the May 2019 update while you have USB storage or an SD card connected, you’ll get a message saying “This PC can’t be upgraded to Windows 10”.

Luckily, the solution here isn’t just that you have to wait for the proper update to roll around. You can simply remove the external storage in question, reboot your PC, and the update should work again.

For most users, the May 2019 update should come out towards the end of May… naturally.

[FIXED] Cumulative Update KB4482887

Symptoms: Lowered performance in demanding video-games.

On 1st March, Microsoft released the KB4482887 update, which addressed a number of minor issues ranging from remote desktop performance to the implementation of Retpoline, which is designed to mitigate the effects of the Spectre security vulnerability.

A side effect of this was a hit to video-game performance, which included lower frame rates, input lag and other inconveniences. Not fun, but nearly two weeks in, Microsoft claims to have resolved the bug with update KB4489899.

[FIXED] Windows 10 October 2018 (1809) Update Problems

Symptoms: Wiping contents of Documents folder | Audio bugs | Blue Screen crashes | Mapped Network Drive problems

latest-windows-10-update-problems-bsod

[UPDATE] 6/2/19: Yep, we’re still here, reporting on the whereabouts of an update that should’ve been widespread four months ago. The latest slip-up in the October 2018 update saga was that Windows Update was refusing to actually install it due to bad DNS settings. Microsoft is aware of the problem and claims to have now fixed it, though reports are still trickling through of users unable to get the October 2018 update.

At the end of January the October 2018 feature update was only installed on 12.4% of machines, according to AdDuplex [via TechRadar]. It better get a move on, because the major April 2019 feature update isn’t so far away at this point!

18/12/18: You know that October update that in reality ended up being a November update? Well, it’s now been updated again in December, this time getting rid of the various problems it caused various users.

At the time of writing you need to install the update manually, and Microsoft recommends it “for advanced users,” which isn’t that reassuring. Still, hopefully that puts the October 2018 update problems to bed, and we can go into 2019 with a sort-of fresh start.

16/11/18: Microsoft has re-released the October 2018 update (1809) with the original issues seemingly ironed out. However, some users are reporting that their mapped network drives have disconnected since the update, without a way of getting them to reconnect.

Microsoft is aware of the issue but might not release a fix for this issue until 2019. Head further down the page to see how to roll back a Windows update or defer the update altogether.

10/11/18: The inspiration for this whole guide was the rather catastrophic October 2018 update for Windows 10 (version 1809). The update caused untold issues for Windows users – from BSOD crashes to sound issues, to deleting everything in their Documents folder.

The whole thing was such a mess that Microsoft actually had to recall the update and warn people to not install it. As of the date of writing this guide (which we note is no longer in October), the October 2018 update hasn’t been rolled back out to the public again. It’s probably for the best, though that does little to help those who’ve already lost their data because of it.

For those already on the doomed October update, Microsoft has issued fixes for the BSOD and audio issues, and if you haven’t lost your data in Documents yet, you’ll probably be fine. With that said, you can scroll down the page to see how to roll back this Windows build to a previous version.

How to Fix and Avoid Broken Windows 10 Updates

Check Your Windows 10 Build

Before looking into rolling back and fixing broken Windows 10 updates, you need to check which build of Windows you’re currently on, which will confirm which issues are affecting you. To do this, just go to “Settings -> Update & Security -> View update history.”

In the new window click the arrow next to “Feature Updates” to see the version of Windows that you’re currently using, and click “Quality Updates” to see all the smaller “KB” updates you have installed.

latest-windows-10-update-problems-check-updates

Block and Defer Windows 10 Updates

The first thing you can do to avoid getting the above update problems and more is to take over the control when your Windows 10 updates. This way you can hold off getting updates the moment Microsoft rolls them out, monitor the news for a bit to see if any major errors crop up, then manually do the update yourself.

Recently, Windows Insiders revealed that an update is coming to Windows 10 (around April 2019) which will allow all Windows users (including Home users) to pause updates by up to seven days. In the meantime, if you’re on Windows 10 Pro, enterprise, Education or S, you can postpone updates by going to Settings -> Update & Security -> Windows Update. Here, select the option ‘Choose when updates are installed’ and pick the number of days you’d like to delay it by.

There’s another way to take control of Windows 10 updates – depending on whether you have the Home or Pro version of the OS – and we have a guide that takes you through disabling and scheduling Windows 10 updates.

How to Roll Back Windows 10 Updates

After every major update Windows 10 gives you a ten-day window to roll back to a previous version of Windows. It’s a useful feature and should give you enough time to judge whether you have a problematic update. Of course, this won’t recover your files if Windows 10 deletes them, but at least you’ll be on a more stable version of the OS.

latest-windows-10-update-problems-go-back-to-earlier-build

To do this, go to Windows 10 Settings, then click “Update & security -> Recovery.” Below “Reset this PC” you should see the option to “go back to the previous version of Windows 10.” Click “Get started,” then follow the steps to roll back Windows 10. Again, this option is only available for ten days after a Windows 10 build update.

Conclusion

Few things on PC are more frustrating than an update – ostensibly to improve performance – borking your system, but unfortunately Microsoft has form in this respect. It’s worth saying that the majority of users go through these updates without issue, but the majority isn’t enough when the consequences for the few can be so severe. Stay tuned here for the latest Windows 10 update issues and leave a comment if you have new update problems to report – help may be at hand.

This post was last updated in May 2019.

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25 comments

  1. I need help my desktop pc and my laptop crash I can’t reboot my pc and laptop I had win10 OS and I have i3 and i7 Intel. I need help after I update few days. It crash my pc I won’t load. This is the worst Microsoft update I’ve ever encountered. I learn my lesson and start buying Mac.

  2. Since my latest update, my word subscription is apparently now only a trial and I noticed that Netflix would pixelate & not play movies well, but all other devices in the house did not have that problem. I wish I found this article before so I could undo the update, but now my computer will not even turn on!!! Any suggestions??

    1. Take battery out or wait to drain and try againg or unlpug for 15 mins if its not a laptop
      then try to turn it on again

  3. Windows 10 has done a lot of updates the last couple of weeks. As of Tonight explorer has started crashing as soon as its opened, any program that opens explorer from within also crashes soon as explorer opens. Pinnacle studio 22 crashes randomly, audacity wont open at all and the computer takes about 10 minutes to boot up. All was working fine a couple of weeks ago. I have a gen 8 i5, 8 GB ram, msi 1060 4gb video card.

    Is anyone hase having these sort of problems?

  4. This weeks update has caused by pc not to open. Best I get is a blue screen with cHoices
    Continue, use a device (?) troubleshoot and this only goes back to the updates.. or close.
    Troubleshooting says error. What can I do to get it open. One option could be to factory reset I suppose

  5. Computer worked perfect until the Feature update. Finally decided to factory re-set…everything fine until Windows updates. I want all updates to stop..uninstall and just use Windows defender!! How can I do that? The feature update has no uninstall link!

  6. Microsoft is doomed, desperately trying to refloat a sinking ship. For me, and many others, it was Chrome that suffered. First, the update didn’t install and I had to wipe my PC… weeks of work lost and hastily put together. Second update round went fine, except for Chrome and all Chrome based browsers (Opera, Vivaldi) which cannot resolve any DNS and perpetually hang. Writting from Firefox now, which doesn’t have the extensions I need. Microsoft, go eat a …. whatever your head is made of, that’s bad enough. Is this joke of acompany going to reinburse me for my lost time? We need more competition in this industry, pronto.

  7. I lost all my files then blue screen. Took to Microsoft to get fixed. They are uncertain if I will get files back. I’m so frustrated I can’t see straight.

  8. I am a software developer .. we have a product the uses the MS Data Report control, and when that control is called into action on a WIN10 1809 platform, the system raises an error and returns to the desktop. Previous versions do not do this.

  9. April 10, 2019 Update started when I turned my computer on and when I sign in it continues the updates but never finishes to let me access my computer to roll back the updates ?

  10. April 9, windows run during the shutdown, fine. this morning, I boot my PC windows update continue his duty with his message ” Getting windows ready don’t turn off your computer” and stuck there since. 7 hours in a row and still waiting. it’s a bit long for an update…. what can I do?

  11. I have an issue with my network on my computer, i can browse any webpage and visit any site without the issue of my network connection…but as soon as i log into any video game, my latency spikes and i get kicked withing a matter of minutes. I have had this computer for over a year and have been gaming on it for the same amount of time, it is not my internet provider, they just came out yesterday and everything checked out fine. i am leaning towards something having to do with my computer but i dont know what it is or how to fix it. if anyone else has had this issue please help…i do not want to have to buy a new computer or completely erase everything on my computer if i dont have to. Thank you in advance

  12. I have an issue regarding login through different users using remote access. Previously it was working fine after this update it is allowing only one user to work either remotely login or local system login.

  13. I was automatically updated on 5/15 or early 5/16 2019. I lost my normal desktop presentation and could not retrieve my lost files using the search for files options. I had to go to update history and uninstall that last update. (dated 5/15/2019). Now I am back to normal. I am now afraid to update anything. Very Scary

  14. I lost all my photos to this update as well as some programs. Can’t install anything because now I must have administrators rights on my own computer and following all instructions, I can’t get them. So new printer can’t be installed, new programs, old programs, thousands of photos gone, can’t restore to previous version because I was away longer than ten days after auto update and didn’t know it was updated. And Microsoft has no responsibility for this? Unbelievable!

  15. I have found the best way to beat this, fornaome its not an option but Im not destroying a 2000$ gaming computer because of Windows. I don’t have it connected to the internet. Anything I need from online I transfer from my older Windows 7 laptop that still runs without error. Microsoft just doesnt want to admit that 10 is useless Virus garbage. They should allow everyone the choice of going back to a stable 7 until ALL bugs and issues are fixed permanently. I can say without doubt that I will not buy another Microsoft run machine.

  16. WHY do users continue putting up with this crap from M$??? People moan and groan and keep cursing Microsoft but keep on using their applications. If all those dissatisfied users bit the bullet and switched to OS/X, Linux or BSD, it would hit MS in the only place they care about and that is their bottom line. As long there in significant decrease in MS’s revenue stream, they will continue to put out crap.

    For those who lament that “We need MS products”, you may need then for a little while but if enough users leave MS, other software writers will recognize the potential market and create software for it.

    Windows users unite, you have nothing to lose but your crappy O/S updates.

    1. People stick with Windows even though they complain because it runs the applications they use. Installing Linux scares many and those who tried it probably either got frustrated with the installation and setup, or they discovered they couldn’t find suitable replacement apps for the ones they ran on Windows. Its why I always read Linux lovers brag about the OS but hardly ever on the apps. In reality the apps define what OS you run, and people care less about the OS just as long as those apps work.

  17. So Windows to Microsoft is a legacy OS, they will slowly replace it with something much lighter as they refer to as Modern OS. I suspect that will be like a Chrome OS device where Microsoft specifies certain hardware and specs so updates just work. The problem with Windows today is too many configurations to properly test updates and upgrades. It was easier to work through these issues when you did not get a upgrade every six months. I think for many consumers Windows is overkill anyway, many just use a web browser and a handful of applications at the most. Some of these are even web accessible now from any browser. Chrome OS isn’t fast because of Linux, its fast because all it runs is a web browser. That’s probably a bit too simplistic for Chrome OS today because Android apps, and Linux terminal now are added. But even that doesn’t make Chrome OS a heavy OS like Windows. Besides it has predictable spec’d hardware so updates work flawlessly. We can only hope Microsoft follows a similar path because it will make devices more stable.

    1. “People stick with Windows even though they complain because it runs the applications they use”
      That is a red herring which Window Fans drag out to justify their use of MS products. As you say “many just use a web browser and a handful of applications at the most”. For that they can use any O/S, Chrome, Linux, Android, IOS, etc, etc, etc.

      “Installing Linux scares many”
      I’ll grant you that many are scared of the word “Linux” thanks to the FUD spread by tech writers, pundits and “experts” that to use Linux, the user must be fluent in command line. I wonder how many users have actually done a bare metal install of Windows? Talk about scary! Bare metal installation of any of the 20 most popular Linux distros is much simpler than a bare metal installation of Windows. For one, when installing Linux there are no repeated re-boots.

      “those who tried it probably either got frustrated with the installation and setup,”
      Are you perhaps generalizing based on your experience?

      “they will slowly replace it with something much lighter as they refer to as Modern OS. I suspect that will be like a Chrome OS device”
      That sounds very much like another Microsoft to regain their PC monopoly.
      MS will probably go SaaS for all their products. No more sales, only rental (subscription). Which still will not guarantee that the quality of the updates/upgrades will improve. As long as people keep using their software in large numbers, MS will see no reason to change their SOP.

      “The problem with Windows today is too many configurations to properly test updates and upgrades.”
      Linux has the same problem with too many configurations. Linux also has hundreds of versions making for many more permutations than Windows has to deal with. And yet Linux does not have the same history of crappy updates and upgrades as Microsoft.

      “It was easier to work through these issues when you did not get a upgrade every six months.”
      You did not get an upgrade every six months but you had upgrade Tuesdays.
      “Rolling” distros release updates/upgrades whenever they become ready, sometimes 3-4 times a week.

      “We can only hope Microsoft follows a similar path because it will make devices more stable.”
      It is not the devices that need to be more stable, it is the software updates/upgrades that need to be more stable. How come the devices that are unstable running MS products, are quite stable running Linux or BSD?

  18. I am on Windows 10 and back in early April 2019, I went to open a folder on my Gmail and found all documents that I had saved were gone! I then opened up some more and the same thing. What happened to all my messages, pictures, etc that I had in my olders! I have documents that can never be replaced gone and so much more. I never had any of these problems with Windows 7 or 8. In fact, I never had any problems with those versions. My daughter is a teacher and she still has V7.0 and will not change….I don’t blame her. I doubt whether I’ll ever see these again. The interesting thing is that what I have been putting in my folders since there, has remained. Too bad Microsoft can’t be sued for all of the problems that they have created.

  19. Just straight junk the May 2019, and it’s a damn lie that you can roll back to a previous version. It’s an option and says it can’t do it after 5 minutes of waiting. I reformatted my computer 10 times in 3 days, and even though I told the system to wait 364 (Pro Version) days before doing the May 2019 Service Pack. it would do the upgrade no matter what I told it. Lesson learned with the c*ap that Microsoft takes over your computer and will leave without a stable computer and sans your data and software. I am paranoid of Microsoft, so I backup religiously with Novabackup 19.3, Acronis True Image 2019, Norton Backup and IDrive, both to the cloud and my local drives. I will never take Microsoft as face value, as they are out to screw you as bad as possible, “Their motto is the Customer is always wrong, we know what is best your computer.” Thank gosh I found a German company that helped through Dantes Inferno (May’s update), I use OOSU10 and lock down my privacy and anything that MS would like to do to my computer without my permission. I have a copy of Dell’s Windows 7 Ultimate and will downgrade as soon as I can get it to work with NVME drivers.

  20. I need a help my PC had a seven pausing update,and I restarted it but it can’t display any thing on screen ,the screen is white only ,tell me the process I can use in order to using it again, thx

  21. thats why im keeping windows 7 ❤ (and a good antivirus including anti spyware/ramsomware)
    at least it doesnt gave me headaches like win10 did….

  22. My new windows update wont open startup and also wi fi search for new hotspots.???? Need to fix

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