Latest Windows 10 Update Problems and How to Fix Them

In some ways, like the antivirus stuff, Microsoft has come along very well in making Windows 10 a stable system, but in others? Not so much. Windows 10 updates are a perpetual cause of problems for a lot of users, so we’ve decided to create a regularly updated feed of the latest Windows 10 update problems: what the issues are, what Microsoft’s doing to fix them, and how you can avoid them.


At the time of writing Microsoft is working on features to mitigate the pain of faulty updates. Preview builds now have the option to postpone Windows updates for up to thirty-five days, and Microsoft has just announced that it may soon be rolling out an update that – get this – will roll back broken Windows 10 updates.

It’s a good idea, but just imagine if this update was itself broken, and you had to find a way to roll back the rollback-enabling update? Yep, it would be ironic, but on Microsoft’s current form not all that surprising.

May Update (v1903) Blocked on Old Intel Drivers

The May 2019 is a major one for Windows 10, changing Windows Search, updating the Start menu, adding a Light theme, and turning Microsoft Edge into a Chromium-based browser. But many users on certain older devices have had trouble with it, reporting that it won’t install while getting the following message:

The inbox storage driver iastora.sys doesn’t work on these systems and causes stability problems on Windows.

The incompatible drivers are Intel Rapid Storage Technology drivers 15.1.0.1002 – 15.5.2.1053, so the way to solve this is to update your drivers to at least version 15.9.6.1044. You can download the latest Intel Rapid Storage Technology drivers here.

Black Screen – KB4503327 Security Update

Windows 10 Update Problems Lock Screen Shut Down

If you haven’t yet upgraded to the Windows 10 May 2019 update (v1903), then you may find yourself affected by a black-screen bug resulting from a minor security upgrade that’s part of the June 2019 cumulative update.

Microsoft has revealed in a support document that users still on Windows 10 version 1809 and 1803 may be faced with a black screen after applying the KB4503327 security upgrade.

If you experience this problem, Microsoft recommends the following workaround while it works on a proper fix:

  • Press Ctrl + Alt + Delete
  • Click the Power button in the bottom right corner then “Restart”.

[FIXED] Windows 10 May 2019 Update (v1903)

Known issues: Display brightness not working, Camera app not working, Wi-Fi cutting out, Sound not working with Dolby Atmos headphones, AMD RAID driver problems, Night Light settings not working, Duplicate Files in user profile directory

The latest version of the Windows 10 May 2019 update comes with a host of new features, including an improved Start menu, a new light theme, and a new-and-improved Microsoft Edge, based on Chromium.

Along with that however, come several problems which we’ve listed above. You should also bear in mind that this is a big update, and Microsoft has removed several features from Windows 10 such as the Print 3D app, which has been replaced by 3D Builder, and Windows To Go, which will no longer be supported by Microsoft.

Aside from the features Microsoft intentionally removed, all the above issues have been fixed by the KB4505057 patch, which you should install immediately if you haven’t already.

[FIXED] May 2019 Update (Updating from 1803-1809)

Windows 10 Update Problems May 2019

The May 2019 update for Windows 10 is due soon. The problem, however, is that it won’t be arriving on time for everyone. The affected users are those who with USB storage and SD cards inserted into their computers, because for some reason having those things connected may cause “inappropriate drive reassignment” during installation of the update.

At this point, if you try installing the May 2019 update while you have USB storage or an SD card connected, you’ll get a message saying “This PC can’t be upgraded to Windows 10”.

Luckily, the solution here isn’t just that you have to wait for the proper update to roll around. You can simply remove the external storage in question, reboot your PC, and the update should work again.

For most users, the May 2019 update should come out towards the end of May… naturally.

How to Fix and Avoid Broken Windows 10 Updates

Check Your Windows 10 Build

Before looking into rolling back and fixing broken Windows 10 updates, you need to check which build of Windows you’re currently on, which will confirm which issues are affecting you. To do this, just go to “Settings -> Update & Security -> View update history.”

In the new window click the arrow next to “Feature Updates” to see the version of Windows that you’re currently using, and click “Quality Updates” to see all the smaller “KB” updates you have installed.

latest-windows-10-update-problems-check-updates

Block and Defer Windows 10 Updates

The first thing you can do to avoid getting the above update problems and more is to take over the control when your Windows 10 updates. This way you can hold off getting updates the moment Microsoft rolls them out, monitor the news for a bit to see if any major errors crop up, then manually do the update yourself.

Recently, Windows Insiders revealed that an update is coming to Windows 10 (around April 2019) which will allow all Windows users (including Home users) to pause updates by up to seven days. In the meantime, if you’re on Windows 10 Pro, enterprise, Education or S, you can postpone updates by going to Settings -> Update & Security -> Windows Update. Here, select the option ‘Choose when updates are installed’ and pick the number of days you’d like to delay it by.

There’s another way to take control of Windows 10 updates – depending on whether you have the Home or Pro version of the OS – and we have a guide that takes you through disabling and scheduling Windows 10 updates.

How to Roll Back Windows 10 Updates

After every major update Windows 10 gives you a ten-day window to roll back to a previous version of Windows. It’s a useful feature and should give you enough time to judge whether you have a problematic update. Of course, this won’t recover your files if Windows 10 deletes them, but at least you’ll be on a more stable version of the OS.

latest-windows-10-update-problems-go-back-to-earlier-build

To do this, go to Windows 10 Settings, then click “Update & security -> Recovery.” Below “Reset this PC” you should see the option to “go back to the previous version of Windows 10.” Click “Get started,” then follow the steps to roll back Windows 10. Again, this option is only available for ten days after a Windows 10 build update.

Conclusion

Few things on PC are more frustrating than an update – ostensibly to improve performance – borking your system, but unfortunately Microsoft has form in this respect. It’s worth saying that the majority of users go through these updates without issue, but the majority isn’t enough when the consequences for the few can be so severe. Stay tuned here for the latest Windows 10 update issues and leave a comment if you have new update problems to report – help may be at hand.

This post was last updated in July 2019.

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48 comments

  1. I need help my desktop pc and my laptop crash I can’t reboot my pc and laptop I had win10 OS and I have i3 and i7 Intel. I need help after I update few days. It crash my pc I won’t load. This is the worst Microsoft update I’ve ever encountered. I learn my lesson and start buying Mac.

  2. Since my latest update, my word subscription is apparently now only a trial and I noticed that Netflix would pixelate & not play movies well, but all other devices in the house did not have that problem. I wish I found this article before so I could undo the update, but now my computer will not even turn on!!! Any suggestions??

    1. Take battery out or wait to drain and try againg or unlpug for 15 mins if its not a laptop
      then try to turn it on again

  3. Windows 10 has done a lot of updates the last couple of weeks. As of Tonight explorer has started crashing as soon as its opened, any program that opens explorer from within also crashes soon as explorer opens. Pinnacle studio 22 crashes randomly, audacity wont open at all and the computer takes about 10 minutes to boot up. All was working fine a couple of weeks ago. I have a gen 8 i5, 8 GB ram, msi 1060 4gb video card.

    Is anyone hase having these sort of problems?

  4. This weeks update has caused by pc not to open. Best I get is a blue screen with cHoices
    Continue, use a device (?) troubleshoot and this only goes back to the updates.. or close.
    Troubleshooting says error. What can I do to get it open. One option could be to factory reset I suppose

  5. Computer worked perfect until the Feature update. Finally decided to factory re-set…everything fine until Windows updates. I want all updates to stop..uninstall and just use Windows defender!! How can I do that? The feature update has no uninstall link!

  6. Microsoft is doomed, desperately trying to refloat a sinking ship. For me, and many others, it was Chrome that suffered. First, the update didn’t install and I had to wipe my PC… weeks of work lost and hastily put together. Second update round went fine, except for Chrome and all Chrome based browsers (Opera, Vivaldi) which cannot resolve any DNS and perpetually hang. Writting from Firefox now, which doesn’t have the extensions I need. Microsoft, go eat a …. whatever your head is made of, that’s bad enough. Is this joke of acompany going to reinburse me for my lost time? We need more competition in this industry, pronto.

  7. I lost all my files then blue screen. Took to Microsoft to get fixed. They are uncertain if I will get files back. I’m so frustrated I can’t see straight.

    1. Damn that’s sad man. I been on version 1607 for a long time now. I never want any of these stupid updates but the only reason why i decide to try an update is because sometimes when i rename a file or delete and stuff sometime the UI reloads, this does not usually cause me to lose things i’m working on but it is shitty in that you never know when it will randomly blank out and reload…Taken some updates and I’m still on 1607 but now they telling me they downloading feature update 1803 and i am very much concerned because i’m worrying if this thing might erase my personal files. I don’t have anything to backup my files, if it delete my files i’ll be completely pissed

  8. I am a software developer .. we have a product the uses the MS Data Report control, and when that control is called into action on a WIN10 1809 platform, the system raises an error and returns to the desktop. Previous versions do not do this.

  9. April 10, 2019 Update started when I turned my computer on and when I sign in it continues the updates but never finishes to let me access my computer to roll back the updates ?

  10. April 9, windows run during the shutdown, fine. this morning, I boot my PC windows update continue his duty with his message ” Getting windows ready don’t turn off your computer” and stuck there since. 7 hours in a row and still waiting. it’s a bit long for an update…. what can I do?

  11. I have an issue with my network on my computer, i can browse any webpage and visit any site without the issue of my network connection…but as soon as i log into any video game, my latency spikes and i get kicked withing a matter of minutes. I have had this computer for over a year and have been gaming on it for the same amount of time, it is not my internet provider, they just came out yesterday and everything checked out fine. i am leaning towards something having to do with my computer but i dont know what it is or how to fix it. if anyone else has had this issue please help…i do not want to have to buy a new computer or completely erase everything on my computer if i dont have to. Thank you in advance

  12. I have an issue regarding login through different users using remote access. Previously it was working fine after this update it is allowing only one user to work either remotely login or local system login.

  13. I was automatically updated on 5/15 or early 5/16 2019. I lost my normal desktop presentation and could not retrieve my lost files using the search for files options. I had to go to update history and uninstall that last update. (dated 5/15/2019). Now I am back to normal. I am now afraid to update anything. Very Scary

  14. I lost all my photos to this update as well as some programs. Can’t install anything because now I must have administrators rights on my own computer and following all instructions, I can’t get them. So new printer can’t be installed, new programs, old programs, thousands of photos gone, can’t restore to previous version because I was away longer than ten days after auto update and didn’t know it was updated. And Microsoft has no responsibility for this? Unbelievable!

  15. I have found the best way to beat this, fornaome its not an option but Im not destroying a 2000$ gaming computer because of Windows. I don’t have it connected to the internet. Anything I need from online I transfer from my older Windows 7 laptop that still runs without error. Microsoft just doesnt want to admit that 10 is useless Virus garbage. They should allow everyone the choice of going back to a stable 7 until ALL bugs and issues are fixed permanently. I can say without doubt that I will not buy another Microsoft run machine.

  16. WHY do users continue putting up with this crap from M$??? People moan and groan and keep cursing Microsoft but keep on using their applications. If all those dissatisfied users bit the bullet and switched to OS/X, Linux or BSD, it would hit MS in the only place they care about and that is their bottom line. As long there in significant decrease in MS’s revenue stream, they will continue to put out crap.

    For those who lament that “We need MS products”, you may need then for a little while but if enough users leave MS, other software writers will recognize the potential market and create software for it.

    Windows users unite, you have nothing to lose but your crappy O/S updates.

    1. People stick with Windows even though they complain because it runs the applications they use. Installing Linux scares many and those who tried it probably either got frustrated with the installation and setup, or they discovered they couldn’t find suitable replacement apps for the ones they ran on Windows. Its why I always read Linux lovers brag about the OS but hardly ever on the apps. In reality the apps define what OS you run, and people care less about the OS just as long as those apps work.

  17. So Windows to Microsoft is a legacy OS, they will slowly replace it with something much lighter as they refer to as Modern OS. I suspect that will be like a Chrome OS device where Microsoft specifies certain hardware and specs so updates just work. The problem with Windows today is too many configurations to properly test updates and upgrades. It was easier to work through these issues when you did not get a upgrade every six months. I think for many consumers Windows is overkill anyway, many just use a web browser and a handful of applications at the most. Some of these are even web accessible now from any browser. Chrome OS isn’t fast because of Linux, its fast because all it runs is a web browser. That’s probably a bit too simplistic for Chrome OS today because Android apps, and Linux terminal now are added. But even that doesn’t make Chrome OS a heavy OS like Windows. Besides it has predictable spec’d hardware so updates work flawlessly. We can only hope Microsoft follows a similar path because it will make devices more stable.

    1. “People stick with Windows even though they complain because it runs the applications they use”
      That is a red herring which Window Fans drag out to justify their use of MS products. As you say “many just use a web browser and a handful of applications at the most”. For that they can use any O/S, Chrome, Linux, Android, IOS, etc, etc, etc.

      “Installing Linux scares many”
      I’ll grant you that many are scared of the word “Linux” thanks to the FUD spread by tech writers, pundits and “experts” that to use Linux, the user must be fluent in command line. I wonder how many users have actually done a bare metal install of Windows? Talk about scary! Bare metal installation of any of the 20 most popular Linux distros is much simpler than a bare metal installation of Windows. For one, when installing Linux there are no repeated re-boots.

      “those who tried it probably either got frustrated with the installation and setup,”
      Are you perhaps generalizing based on your experience?

      “they will slowly replace it with something much lighter as they refer to as Modern OS. I suspect that will be like a Chrome OS device”
      That sounds very much like another Microsoft to regain their PC monopoly.
      MS will probably go SaaS for all their products. No more sales, only rental (subscription). Which still will not guarantee that the quality of the updates/upgrades will improve. As long as people keep using their software in large numbers, MS will see no reason to change their SOP.

      “The problem with Windows today is too many configurations to properly test updates and upgrades.”
      Linux has the same problem with too many configurations. Linux also has hundreds of versions making for many more permutations than Windows has to deal with. And yet Linux does not have the same history of crappy updates and upgrades as Microsoft.

      “It was easier to work through these issues when you did not get a upgrade every six months.”
      You did not get an upgrade every six months but you had upgrade Tuesdays.
      “Rolling” distros release updates/upgrades whenever they become ready, sometimes 3-4 times a week.

      “We can only hope Microsoft follows a similar path because it will make devices more stable.”
      It is not the devices that need to be more stable, it is the software updates/upgrades that need to be more stable. How come the devices that are unstable running MS products, are quite stable running Linux or BSD?

  18. I am on Windows 10 and back in early April 2019, I went to open a folder on my Gmail and found all documents that I had saved were gone! I then opened up some more and the same thing. What happened to all my messages, pictures, etc that I had in my olders! I have documents that can never be replaced gone and so much more. I never had any of these problems with Windows 7 or 8. In fact, I never had any problems with those versions. My daughter is a teacher and she still has V7.0 and will not change….I don’t blame her. I doubt whether I’ll ever see these again. The interesting thing is that what I have been putting in my folders since there, has remained. Too bad Microsoft can’t be sued for all of the problems that they have created.

  19. Just straight junk the May 2019, and it’s a damn lie that you can roll back to a previous version. It’s an option and says it can’t do it after 5 minutes of waiting. I reformatted my computer 10 times in 3 days, and even though I told the system to wait 364 (Pro Version) days before doing the May 2019 Service Pack. it would do the upgrade no matter what I told it. Lesson learned with the c*ap that Microsoft takes over your computer and will leave without a stable computer and sans your data and software. I am paranoid of Microsoft, so I backup religiously with Novabackup 19.3, Acronis True Image 2019, Norton Backup and IDrive, both to the cloud and my local drives. I will never take Microsoft as face value, as they are out to screw you as bad as possible, “Their motto is the Customer is always wrong, we know what is best your computer.” Thank gosh I found a German company that helped through Dantes Inferno (May’s update), I use OOSU10 and lock down my privacy and anything that MS would like to do to my computer without my permission. I have a copy of Dell’s Windows 7 Ultimate and will downgrade as soon as I can get it to work with NVME drivers.

    1. James Kirk, you are so right. Against my wishes and even though I had a technician tell the computer not to allow Windows Updates, it did it anyway. Three days of trying everything later, I have no Internet, Wifi, Registry messed up. I have spent hundreds of $ trying to fix it but nothing works. I was told to buy an external hard drive and try to salvage what I can.

  20. I need a help my PC had a seven pausing update,and I restarted it but it can’t display any thing on screen ,the screen is white only ,tell me the process I can use in order to using it again, thx

  21. thats why im keeping windows 7 ❤ (and a good antivirus including anti spyware/ramsomware)
    at least it doesnt gave me headaches like win10 did….

  22. My new windows update wont open startup and also wi fi search for new hotspots.???? Need to fix

  23. Immediately after the update, a box appeared your “computer has problems and needs to shut down”, repeated each time i rebooted and i had to wind back to the previous version.
    Now i don’t want to try the update, can’t see it will be any different.

  24. Me too. Pc is very stuck after last update, keeps shutting itself down with the blue screen.. can’t do the recovery since the computer is too stuck to get to the settings.. annoying!

  25. Hi,
    I am not sure about the right update version, but it stopped at 82% with that blue screen and sad emoticon. After it restarts itself, there is the windows logo at boot, then a black screen with rotating dots remain forever.
    None of the recovery options have worked of course, why would they… (system restore points, boot fix, auto recovery, various safe modes, whatever). I don’t want the hassle of re-installation.
    Please give me some hints. Thanks!

  26. Some more comments: Nvidia graphics card, no USB disks, only one USB: logitech nano for keyboard/mouse, GRUB2 for OS selection in MBR of another disk, shouldn’t affect.

  27. The update killed my backup hard disk with virgin Win10, too. But fortunately, it could recover itself. Strangely, the resolution changed and it stayed there for a while at recovery. Could it be a graphics driver issue?

  28. Yesterday, I was a happy camper watching YouTube on my sell laptop, overnight windows updated itself. At times, here are the issues:
    1. I can’t login even though the password is correct, it takes a few tries….

    2. Once logged in, files explorer is gone – cannot launch it even manually, it just does not exist – many other tools are gone – network settings are gone – message pops that bad token is referenced….
    First error is – “desktop not accessible. Access is denied

    3. ALL THE PREVIOUS SYSTEM RESTORES ARE GONE – IT HAPPENED TO ME BEFORE WITH FIRST WINDOWS 10 ON THE SAME MACHINE… BACK THEN I LOST EVERYTHING AS WELL (HAD BACKUPS THANKFULLY)

    I can launch msconfig, but from the nothing works, “run” only launches msconfig and I can access the task mgr. Windows buttons don’t work, icons don’t work, network is gone, sound is gone,

    BASICALLY NOTHING WORKS

    BRILLIANT MICROSOFT!!!

    Who is going to undo the carnage caused by MS stupidity!?!??!?

    I am just venting, because I know that no one will give a shit about it….

    But for those who have not done the latest update,- DONT

  29. “Go back to earlier build” isn’t available after recent update!

    Any other options?

  30. Latest update keeps causing a BSOD – “Stop code: SYSTEM THREAD EXCEPTION NOT HANDLED”. Have to boot in Safe Mode and go to the last Restore Point. Once it shuts down, it goes through the update and then can’t reboot.

    Still trying to figure out what is the actual cause.

  31. 7/22/19, and 1809 still hasn’t been offered to my “semi-annual, 180 days”. No update on the website to download, either. Shortened to 120 days, nothing. Changed it to “targeted” and the 1809 is available. I’m really wondering if I should stay on 1803 as long as possible.

  32. KB4507435 downloads every day and then requests restart. At which point it is unable to complete the update and un dose changes. It tries this two sometimes three times in a loop and then allows the computer to restart. This happens every day like ground hog day. I have run the trouble shooter no luck. I have stopped bits and windows update and deleted the software distribution folder and then turned bits and windows update back on and no luck. Any ideas other than a re install?

  33. I’m having the same problem as Ryan. In fact, there are a stack of entries in Microsoft Windows feedback hub complaining of the same problem. The Windows 10 Accumulative Update for the 1803 system (KB4507435) obstinately tries to update my Dell PC (Intel Inside) every day, unsuccessfully. The feedback hub shows over a 100 upvotes ; will Microsoft bother about these in a world of many millions of PC’s. This has been going on for several weeks now. Please ! what can do ? Move to a Linux system ?

  34. after updating to WIN10 I can’t even connect to internet or see my pictures or my files or music even videos please any help I don’t know what to do

  35. I hae an even better solution that is guaranteed to work with any hardware combination and any pc laptop or desktop.

    Uninstall windows and learn to use linux.

    Need windows for certain applications and have extra resources available?
    Learn about VirtualBox.

    Problem solved.

  36. Recent update killed my sound. The last thing I wanted to do on my day off was spend over an hour looking for a fix to another update that I never asked in the first place.

    Thankfully, this article on rolling back an update/ restoring a previous version was the solution to my problem.

    Microsoft needs to stop requiring these updates. I don’t need anymore spyware and not allowing me to say, “no” to an update is cyber-rape. #metoo

  37. I can’t understand why all these folks have so much trouble. I have used Windows 10 since the first free update from Win 7 was offered and have had no real troubles. The worst that has ever happened to me was preferences and prefered o\programs reset to MS defaults. Those were easily corrected.

  38. Edit to my previous comment:. I have installed the osutup10 app to eliminate a lot of the “telemewtry”

  39. I’m not technical so can’t quote details except that:
    -after a Windows update in April/May my PC would not restart. Got an expert in who told me that my hard disc was badly damaged, and despite her best efforts retrieval of any files in a readable form has proved impossible.
    – result, buy new computer.
    -Thanks Microsoft!

  40. Since Windows 10-v.1903 my indexing apps (Copernic, file-parsing in Lookeen) fail completely referring to a necessary install of .Net framework 4.0, which can’t be installed, since the newer v4.8 is included in Windows 10 v.1903 already.
    No solution by uninstalling/reinstalling the apps, AVS having cleaned the registry, running the apps as administrator.

  41. im still having problems too since the update… so frustrating.. if i can get through from the constant blackscreening, all my videos glitch up.. when that happens task manager says something is using all the ram.. but wont tell me what is using the ram… its bloody windows!! arrrrrrggghhh.. i usually wait a couple months before updating because of this constant unreliable hell but it still happens… right now its been an hour and all i get is a blackscreen.. again and again.. this is the worst update glitching ive ever had

  42. Thursday morning our office computer crashed losing ALL of our records. We run a program that uses Windows 10 so we were committed.
    It took a team from Montreal to work through the night to try and recover our corrupted files. They managed to get something from August 3rd. After more waiting, our local tech person extracted a mimicking file and not as corrupt and after running more tools to fix the file , they managed to get the latest save.
    This has cost the business thousands of dollars. Anyone else out there have a similar experience?

  43. After windows updated to version 1903 my Forti Client will not work and I can no longer connect to my company server. Tried several things all no help. Is there a Bug fix that will be coming out to fix this issue?

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