How to Fix the “Your Connection Was Interrupted” Error on Windows

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Are you tired of getting the “Your Connection Was Interrupted” error message while browsing the Web on your Windows computer? It’s a frustrating experience that can disrupt your workflow. This guide shows you some simple yet effective solutions to fix this issue and get your Internet back up and running smoothly.

Tip: learn how to resolve your Ethernet connection being capped at 100 Mbps on Windows.

6 Options to Fix the “Your Connection Was Interrupted” Error

To fix the “Your Connection Was Interrupted” error on Windows, first go through the following simple fixes, and if you’re still experiencing an issue, follow the solutions listed below.

  • Refresh the web page: this is the simplest solution to try: press the “Refresh” button and see whether the page reloads. In many instances, this is all you need to do. You can also try closing and reopening the browser.
  • Check network status: hover your mouse over the connected network on the system tray. This will tell you if your connection is still active and your device is connected to the Internet. If you want further details on a specific network, right-click on the network and select “Network and Internet settings.”
  • Restart your router or modem: turn off the router/modem and wait a few minutes, then turn it back on and see whether you can reestablish the connection. Sometimes a simple restart can successfully reset your connection and make the error message disappear.
  • Make sure you’ve updated or reinstalled network drivers: network drivers need to be updated regularly to avoid causing any issues. If updating the network drivers does not work, you can uninstall and reinstall the network drivers and see whether that solves your problem.

1. Reset Network Settings

More often than not, corrupt or faulty network settings can cause network interruptions, which in turn may produce the error you’re seeing. You can solve this problem by simply resetting your network settings.

  1. Click the Start button on your Windows.
  1. Select the Settings app.
Clicking on the Settings app from Start menu.
  1. Click “Network & Internet.”
"Network & internet" option in Settings.
  1. Scroll down and click the “Advanced network settings” tab.
  2. Select “Network reset.”
"Network reset" option under "Advanced network settings."
  1. Click the “Reset now” option to reset your network settings.
Clicking on "Reset now" button to reset network in Windows.

Tip: try these options if your Ethernet connection is not working.

2. Disable Firewall and Antivirus

Your firewall or antivirus (if you have one installed) could also be behind the error message. It’s a good idea to try turning either of them off to see whether the connection gets restored.

  1. Go to “Settings -> Network & Internet.”
"Network & internet" option in Settings.
  1. Scroll down and click the “Advanced network settings” tab to find the “Windows Firewall” button.
Accessing "Windows Firewall" via 'Network & Internet."
  1. Click “Firewall & Network protection” on the left. Toggle off the firewall instance for all three instances: “Domain network,” “Public network,” and “Private network.”
Disabling the "Microsoft Defender Firewall."
  1. To uninstall your antivirus, go to “Settings -> Apps -> Installed apps.”
Accessing "Installed apps" list via Settings.
  1. Scroll down to find your antivirus program and right-click on it.
  1. Press “Uninstall” and follow the screen prompts.
Uninstalling antivirus from PC.

3. Clear Browsing Data and Cache

Another way to effectively solve the connection error is to clear the browsing data in your Windows browser. We are using Google Chrome for this tutorial, but the steps are similar in other browsers.

  1. From the Chrome window, click on the three-dot icon on the right.
Accessing "Settings" from Chrome.
  1. Select “Settings” from the menu.
  1. Click “Privacy and Security” on the left panel.
Clicking on "Clear browsing data" in Chrome.
  1. Open the “Clear browsing data” section.
  1. Check the “Browsing history,” “Cookies and other site data” and “Cached images and files” options.
Selecting data for deletion in Chrome browser.
  1. Click the “Clear data” button to erase all of the browsing data and cache from your browser.

Tip: did you know that you can use Google DNS on Android and iOS devices as well? We show you how.

4. Change DNS Settings

Your ISP (Internet Service Provider) could be responsible for experiencing an interruption on your network. Changing DNS settings and connecting to a public DNS service can solve this issue.

  1. Go to “Settings -> Network & Internet.”
  1. Scroll down and click the “Advanced network settings” tab, then click the “More network adapter options” button.
"More network adapter options" setting under 'Network & Internet."
  1. In Windows 10, click on “Change Adapter Settings.” It will list all of the connected networks and devices.
  1. Right-click the current network and choose the “Properties” option.
Properties option for individual network connection.
  1. Select the “Internet Protocol Version 4 (TCP/IPv4)” option and click on “Properties.”
Opening up Properties for "Internet Protocol Version 4 (TCP/IPv4)" option.
  1. In the new window, select “Use the following DNS Server addresses” and add your new DNS server address. Configure your network settings to use the IP addresses and as your DNS servers. These are Google Public DNS addresses that are available for Internet users worldwide. Google Public DNS is fast, secure, and the largest public DNS service in the world.
Adding new DNS server.
  1. Click “OK” to change your DNS address.

Tip: if you’re seeing the DNS server not responding error, read our guide on how to solve it.

5. Check Proxy Settings

Having proxy settings enabled may interfere with your browser’s ability to connect to a network. You can disable the proxy settings and set them in default mode, which may solve the network issue.

  1. Open Chrome, click on the three-dot icon and select “Settings.”
Accessing "Settings" from Chrome.
  1. Search for “Proxy” via the search box above and click “Open your computer’s proxy settings.”
Going to "Open your computer's proxy settings" option.
  1. Turn off the “Automatically detect settings” and “Use a proxy server” options.
Disabling proxy options in Settings.

6. Restore Windows to an Earlier Point

If you just updated Windows to the latest version, and this error message appears, you may have to revert your system to the previous version.

To roll back to the old build less than 10 days after you installed the update, follow the steps outlined in our article.

Good to know: it’s possible to use System Restore to return your Windows system to a configuration when the error wasn’t manifesting.

Frequently Asked Questions

How do I fix a slow Wi-Fi connection?

The reasons for a slow Wi-Fi connection are diverse and range from the number of devices connected to the router, to the router’s age, to issues with your ISP. These tips may help you solve your slow Wi-Fi woes. It also may be helpful to troubleshoot a router.

What does "A network change was detected" mean?

This message usually appears underneath the “Your connection was interrupted” error in your browser. It means that your computer switched the network when viewing a webpage or downloading a file. Basically, you were not given permission to view a particular site.

Image credit: Freepik. All screenshots by Husain Parvez.

Husain Parvez
Husain Parvez

Husain has been around the internet ever since the dial-up days and loves writing about everything across the technosphere. He loves taking tech apart and see what makes them tick, without necessarily putting it all back together.

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