When Windows made the shift towards the Metro UI, the Windows Store had been a handy way to search for and download apps for your computer. While it’s very useful when everything works smoothly, sometimes the Windows Store begins to crash when performing basic functions. Windows 10 Store crashes may occur when it’s launched, when you search for apps, or when you click on an app to download or launch it. This can prove to be very frustrating, as the Windows Store doesn’t give much of a clue as to why it’s crashing. Even worse, the solutions proven to solve these crashes aren’t immediately obvious!
If Windows 10 Store crashes are giving you woe, try these steps.
Change the Computer’s Time
One of the more effective yet somewhat strange methods of solving Windows 10 Store crashes is making sure your computer’s clock is accurate. When Windows Store boots up, it tries to get a sync between the store’s time and your own. If the two times are different, the store will sometimes refuse to load. It’s very frustrating but also very easy to fix.
1. To make sure your click is up to date, right-click the taskbar and click “Adjust date/time.”
2. First, go to “Set time automatically,” and turn it off by clicking the switch underneath it.
3. Once it has finished processing your request, switch it back on again. This will update the time so that it’s at its most accurate. Make sure your time zone is set correctly, too!
Once done, try to open the Windows Store again and see if the crashes persist.
Delete the Store’s Cache
Sometimes the cache that the Windows Store depends on starts misbehaving. When this happens, the Windows Store will encounter an error when it tries to use it and will end up crashing. Fortunately, we can manually delete this cache without deleting anything vital. Doing this is very simple, and you can do it in one of two ways.
To do it automatically, go to your search bar and type in
WSReset.exe. It should appear in your search window. When this happens, right-click it and click “Run as Administrator.” This will automatically clear the cache.
If you prefer to do it manually, first make sure you can see hidden files. In order to clear the store cache manually, we need to be able to see and access the AppData folder, which is hidden by default. To see hidden files, open an Explorer window, click “View” at the top, then tick the box for “Hidden items.”
Once done, navigate to “C:\Users\[Your Name]\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe.” Once there, find and delete the “Local Cache” folder. If you’re unsure about deleting it, you can also cut and paste it somewhere memorable so you can put it back if things go wrong.
Re-Register the Store
If you’re having troubles using the Store, sometimes re-registering it to your account can help. To do this, type
CMD into the Search box, right click “Command Prompt” and then click “Run as Administrator.”
In the window that appears, copy and paste the following:
Once complete, restart your computer to finish the process.
Set Yourself as Owner of the WindowsApps Folder
Sometimes the problem lies in the fact that you don’t “own” the WindowsApp file on your computer. It may seem a little odd, but sometimes files are modified to not allow you access to them, despite being on your machine and associated with your account. Telling the computer to give you total control over the WindowsApp folder will sometimes allow the Store to do its job properly.
To do this you’re going to need to perform a lot of security-based actions on the WindowsApps folder. Thankfully, we’ve already published a guide in the past that details step-by-step how to access your WindowsApps folder, so check it out.
While Windows 10 Store crashes can be frustrating, fixing it isn’t too strenuous a task. Hopefully these instructions will get you back into the Store and downloading apps once again.
Did any of the above tricks work? Or do you know of another way of fixing the Windows Store not mentioned here? Let us know in the comments.