What happened to the days when the Windows Start menu was just there? It was simple, it was sweet, and it wasn’t made up of a billion tiny processes and tiles that probably contributed to it not working. The Start menu has made a welcome comeback in Windows 10, but it’s still prone to imploding every now and then, particularly the Search button which brings all kinds of Cortana-related issues.
So if your Cortana’s a goner and your Search has lurched to a halt, check out these fixes below.
1. Run Windows Troubleshooter
The simplest solution is to use the tools built into Windows to help you out. Granted, this is far from a 100% solution, but it’s a quick one so it’s worth a shot.
1. Navigate to the Control Panel (click Start, then scroll down the the Windows System folder and you’ll find it there).
2. Change the view to “Large icons” or “Small icons” if it’s not that already, then click “Troubleshooting -> System and Security -> Search and Indexing”.
3. Click “Next” in the troubleshooter, then check the box that applies to your issue (most likely “Files don’t appear in search results”, though if your Windows Search is working, albeit slowly, you should tick the third box down).
4. Finally, click Next to run the scan, which will automatically attempt to fix any problems.
2. Disable Third-Party Antivirus, Enable Windows Firewall
To be clear, we’re not suggesting here that you should disable and completely remove all third-party antivirus software from your device, but based on feedback here and across the Internet, certain programs cause Windows Search to malfunction. Avast is one culprit, so try uninstalling that if you have it, then find an alternative if need be. (It may be a controversial opinion here, but for years the default Windows 10 option, Windows Defender, has served me perfectly well.)
On the other hand, enabling Windows Firewall has also helped some users. It seems that Search and indexing is oddly sensitive to your security settings, so tinkering around with them by enabling and disabling things may yield results.
3. Restart Windows Explorer
It goes without saying that the first thing you should try is rebooting your PC, but if that fails, then the slightly more niche solution is to restart the Windows Explorer process. This is responsible for managing files on your PC as well as the smooth functioning of the Start menu.
Press Ctrl + Shift + Esc to jump straight into Task Manager, click “More details” in the bottom-left corner if that hasn’t been selected already, then scroll down to Windows Explorer, right-click it, and hit “Restart.” Have a moment of panic as it looks for a second like your computer might crash, then breathe a sigh of relief as you see that it’s still working, and your Start menu Search button is hopefully fixed!
4. Check Windows Search Service
Another reason why your Start menu search may not be working is because the Windows Search service is not running. Windows Search service is a system service and runs automatically on the system startup.
Check whether the service is running or not by hitting Win + R, typing
services.msc, then scrolling down to find it. If it says “Running” in the Status column, it’s running (obviously). If not, you’ll have to start it manually.
Right-click “Windows Search” and then click “Properties.”
In the Properties window click on the “Start” button to start the service. Also, make sure that the Startup type is set to “Automatic” or “Automatic (Delayed Start).” This ensures that the service will automatically start at every system startup. Once you are done with the changes, click ‘OK.’
Once the service has been started, this is what it looks like in your Services window. For me, this method worked perfectly.
5. Restart Cortana Process
Sometimes Cortana is also responsible for misbehaviour of the start menu search. If that is the case, restarting the Cortana process will solve the problem.
To do that, right-click the taskbar and then click “Task Manager.”
Once the task manager has been opened, find the Cortana process under the Processes tab, and click on the “End task” button.
The above action will restart the Cortana process, and you might as well solve the start menu search problem.
6. Re-register Cortana
So we’ve established that Cortana is a likely culprit for the Start menu search not working. If restarting the process fails, then you can try re-registering the Cortana app.
To start, open the Windows File Explorer and navigate to the following location: “C:\Windows\System32\WindowsPowerShell\v1.0.”
Right-click “powershell.exe,” and then click “Run as administrator.”
After opening the PowerShell, copy the below code snippet and execute it.
Once you are done executing the command, close the PowerShell, restart your system, and you should have the Start Menu Search back in top form!
7. Or Try “Everything” as a Workaround
If these fixes still haven’t solved your problem, then it may be time for a workaround. Void Tools has released an excellent and very lightweight tool called “Everything” which indexes and searches all the files on your computer instantly. It’s easy to use and arguably faster than the built-in Windows option.
This article was first published in October 2015 and was updated in June 2018.