Spotify Web Player Not Working? Here Are the Fixes

The Spotify Web Player is a great music player on browser, when it is working.

Spotify Web Player Not Working Featured Image

The Spotify web player should be one of the most-loved websites in the world, as it lets you access the Spotify musical universe directly through your web browser. It’s kind of brilliant but also terribly flawed, with many people reporting that it’s not working properly or at all on various browsers. Here are the fixes for the Spotify web player not working issues.

Spotify Works in Safari Again as of 2020

Since 2017, Mac users were hampered by the fact the Spotify web player completely stopped working on Safari, the widely-used default browser on macOS (apparently due to security issues). But in mid-2020, the Spotify web player returned to Safari after a long hiatus.

Just make sure you update your Safari browser to the latest version.

If you’re finding that Safari just doesn’t quite cut it for you on Mac, you may want to check out our list of Safari alternatives.

Spotify Web Player Not Working in Windows 10 “N” Version

“N” versions of Windows 10 run much the same way as other Windows 10 versions except for the fact that they’re missing much of the media functionality and apps that come preloaded in mainline Windows 10 releases. (Apps like Skype, Video, Music and Voice Recorder are missing.)

“N” versions of Windows 10 also don’t come with the media-playing functionality required for the Spotify web player to work in the Edge browser. Thankfully, it’s not hard to install the Media Feature Pack, which should get the Spotify web player working in Microsoft’s browser.

Spotify Web Player Not Working Windows Media Feature Pack

Just download and install the Media Feature Pack for “N” versions of Windows 10, restart Edge, and the Spotify web player should work next time around. Note that you won’t be able to install this media feature pack on non-“N” versions of Windows 10.

Open the Web Player in a Private Window

Before moving on to the bulk of the tips in this list, you can do a quick check to see if there’s an extension or feature in your browser that’s interfering with the web player.

How do you do this? Just try opening the web player in a private window. By default, this launches a browser window without extensions, cached data, and so on, which can sometimes interfere with Spotify’s functionality.

Spotify Web Player Not Working Private Window

To open a private window in Chrome, click the three-dot menu icon at the top right, then “New incognito window.”

To open a private window in Microsoft Edge, click the three-dot menu icon at the top right, then “New InPrivate window.”

If the web player works fine in a private window, you should clear your browser cache and also try disabling extensions one by one to see which one was causing the problem.

Enable Protected Content

If you try to open the Spotify web player but get a message that “Playback of protected content is not enabled,” then you need to make sure you enable protected content in your browser.

Spotify Web Player Not Working Enabled Protected Content

If you’re using Chrome, go to chrome://settings/content, then scroll down to “Protected content” and enable “Allow site to play protected content.”

If you’re using Firefox, go to the Spotify web player site, click the shield icon to the left of the URL bar, then click “Turn off blocking for this site.”

Spotify Web Player Not Working Enabled Protected Content Firefox

You may also get a message that you need to install Widevine in order to play protected content. If so, you must install this before the Spotify web player will play anything. This often happens on more privacy-centric browsers.

Spotify Web Player Not Working Widevine

Clear Cache and Flush DNS

If your web player is launching and seems to work fine except for the fact it’s not playing music, you should try flushing the DNS cache on your system. This will refresh your PC’s DNS cache, which should make sure the next time you log in that its domain name gets properly registered.

To do this in Windows 10, hit Win + R, then enter ipconfig /flushdns.

Spotify Web Player Not Working Flush Dns

If you’re a Mac or Linux user, don’t worry. We have guides for how to flush your DNS on Mac and how to flush your DNS on Linux, too.

Songs Won’t Play

If the web player is loading and looking like it should work properly but no music is playing, there are several things that could be causing this.

A potential quick fix is to select an album you want to play on Spotify, click the three-dot icon next to a song in that album, then select “Copy song link.” Paste this link into your browser address bar, hit Enter, and it should jolt the web player to life, playing the song.


That failing, some users have reported that the issue can be caused by using Spotify across multiple devices. With Spotify open in your browser, grab your phone or tablet and open Spotify on that.

Tap “Settings cog -> Devices,” then try switching between the different devices displayed before selecting “Web Player” as the option to listen on. This kind of switch-up can trigger the Web Player to work properly again.


In the Spotify web player, click the “Connect” button at the bottom right and make sure “This web browser” is selected.


Spotify Web Player Not Working at All

If the web player is refusing to load at all, the first thing you should do is clear the cookies in your browser. This varies slightly from browser to browser, but it should be under Settings, then Privacy or History. Clear the cookies, restart your browser, and see if it works.


The Spotify web player may not be perfect, as the above guide shows, but with a few tweaks and a few creases ironed out, it does a pretty good job as a stand-in for the full-fledged app. Its redesign earlier in the year has made it resemble the Spotify app much more, too, which is a welcome change.

Also, remember that if you’re using a public computer or your employer’s or school’s network, Spotify may be blocked. If this is the case, the Spotify website shouldn’t load at all.

Frequently Asked Questions

1. Is Spotify Web Player free?

Spotify Web Player still links to your Spotify account. If you have a free account, they you’ll have much the same features in Web Player as you do in the app. if you have a Premium account, those benefits will transfer over to the web version. So yes, there’s no added cost in using Spotify Web Player.

2. Is Spotify Web Player better than Spotify?

In short: no. Unless you really value the idea of not downloading a separate app, you’ll generally get a better experience with Spotify app. The Web Player limits audio quality to 128Kbps for free users and 256Kbps for Premium, while in the desktop app you can go up to 160Kbps and 320Kbps respectively.

The Web Player also doesn’t link to your desktop to offer a separate controls window, and is missing a few other features. But hey, it’s quick and easy to use, and that counts for something.

3. Is Spotify Web Player down?

Fix Spotify Web Player Downdetector

Spotify Web Player is very unlikely to go down separately to the Spotify app. the best way to see if Spotify is down is to go to DownDetector and track reports on there. Generally, it’s very rare for Spotify to have a full-on outage.

4. Can I use Spotify Web Player on mobile?

Fix Spotify Web Player Mobile Browser

Yes, while the site will push you to download the Spotify app instead, you can still work around this and sign in through your preferred mobile browser.

If Spotify just doesn’t do it for you anymore, then see our list of the best Spotify alternatives. If you’re looking for free music, then also take a gander at some of the best free music download apps for Android.

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