You just unboxed a new phone, booted it up for the first time, and just when you begin to set it up, all your excitement is put to a halt by an ugly pop-up that says “SIM Not Provisioned MM 2 Error.” This error can occur for several reasons, and even though it may be frustrating, you don’t have to be tech savvy to fix it.
What Does the “SIM Not Provisioned MM 2” Error Mean?
To put it simply, this error means that your SIM card is unable to coordinate with the carrier network. A “SIM Not Provisioned MM 2” error usually pops up if:
- You’ve purchased a new phone and SIM card
- You received a new SIM card with a new number
- The SIM card isn’t seated properly
If your SIM card is newly purchased, it could mean that it’s not registered or activated by the carrier. Otherwise, it could also be due to the following reasons:
- The carrier is down
- You are not within the coverage area
- Your number/SIM is blocked by the carrier
In such situations, your phone would function as it normally would, except that you won’t be able to use services involving network usage, like making a phone call, using cellular data, etc.
Give these troubleshooting steps a try, and hopefully, the “SIM Not Provisioned MM 2” error will be rectified.
1. Clean the SIM Card/Slot
If the SIM card is not installed properly or there is dust on the SIM tray, your smartphone may not be able to connect with your SIM. This can result in a SIM not provisioned error message.
Even though SIM cards remain inside phones for the majority of their life cycles, it doesn’t save them from dust and debris buildup. These dust particles may hinder the functionality of your SIM, and the carrier network may fail to detect them.
Follow the steps below to clean and properly reinstall your SIM card.
- Switch off your phone.
- Use a SIM card ejector tool to remove your SIM card tray.
- Remove your SIM card from the tray and use a moist (not wet) microfiber cloth or Q-Tip to clean the SIM and SIM card slot.
- Put the SIM card back in the tray and insert it back into the smartphone.
- Restart your device to see if the problem is fixed.
Caution: avoid using harsh fabric and other materials on the surface of your SIM card, as it may lead to scratches and damage it further. Let the moisture dry out completely before inserting the card back in.
2. Try Enabling Airplane Mode
As simple as it may sound, putting your phone in airplane mode for a while could do wonders. It forces the SIM card to reconnect with the carrier network, and if you are lucky, it may automatically connect properly.
If you’re an Android user, you can easily turn on Airplane Mode through your notifications panel. Simply swipe down your screen to open the notifications tab and find an icon that says “Airplane Mode” or “Flight mode.”
If you use an iPhone, open the “Control Center” and tap the icon that looks like an airplane to activate “Airplane Mode.”
Wait around ten seconds after activating Airplane Mode, then disable it. Hopefully, the “SIM Not Provisioned MM 2” error will resolve itself.
3. Restart Your Phone
A quick fix to this issue could be restarting your phone. It may sound vague, but when you restart your phone, it refreshes the carrier settings, which can fix this issue. Again, the method for this fix is different for Android and iOS.
For Android, press and hold the power button until the boot panel pops up on the screen. Tap on the “Restart” button and wait for your phone to reboot.
If you use an iPhone or higher, press and hold your power button and any volume button until you see the “Power Off” slider on your screen. Drag the slider and wait for 30 seconds until your iPhone completely shuts down. To restart your iPhone, simply press and hold the power button again until you see the Apple logo on your screen. If you use an iPhone SE, 8, or older, the reboot instructions are slightly different.
4. Try Another SIM Port Or Another Phone
Sometimes, the “SIM Not Provisioned MM 2” error can also pop up due to a faulty SIM port or defective phone, but you don’t have to rush to a repairman straight away. Here’s what you can do instead.
Insert your SIM card into another slot, and if you don’t have a dual SIM mobile phone, try using it in another phone. Refer to your phone’s user manual to know where your SIM is located and how to open your phone’s back cover if needed. It would give you a clear picture of whether your SIM card or phone is faulty.
If your SIM works well in other handsets, contact your service center. If your SIM card still doesn’t function even after trying on multiple devices, contact your network provider.
Note: use a proper SIM card ejector tool provided with your mobile phone to remove your SIM. Avoid inserting any other sharp tool like a safety pin into your phone’s ejection port.
5. Update Carrier Settings
Just like your device’s operating system gets timely updates, SIM carriers also release routine updates to improve the user experience. These updates enable your device to connect to the latest services your wireless carrier has to offer.
If you dodge this update, knowingly or unknowingly, then you may get a “SIM Not Provisioned MM 2” error on your screen until you manually update your carrier settings by following the below instructions.
Update Carrier Settings on Android
Go to “Settings,” search for the “About Phone” option and locate the “Update profile” option.
On some devices, you’ll find this setting on another page by going to “Settings,” then clicking on “System.” Navigate to the “Advanced” tab and tap on “System Update.”
Apart from this, some devices have a separate page for Carrier Settings. Skip the hustle by simply searching for “Carrier Settings” in the Settings search bar.
Please note that you will only find the “Update Profile” button if you have not installed a carrier update.
Update Carrier Settings on iPhone
Open “Settings,” navigate to the “General” tab, then open the “About” section.
Here, you’ll find an option to “Update Carrier Settings” in the menu. Clicking on it, you’ll be asked whether you want to update the carrier settings for your device. Select “Update.”
If you are unable to find any option to update the carrier settings on your phone’s settings menu, it means that the carrier settings are already up to date and don’t require you to do it manually. However, to be sure, you can always contact your network provider.
6. Update the Carrier Services App (Android Only)
Android users have one more alternative to update their connection with their carrier network: the Carrier Services app. This app exclusively handles the relationship between your device and network, so any default or outdated system could invoke a “SIM Not Provisioned MM 2” error on your phone.
It is important to keep this app updated as well. Normally, the app would update itself whenever it finds a stable Wi-Fi connection. However, you can update it manually by going to the Google Play Store and searching for “Carrier Services app.” Click “Update” and wait for the install.
It may take a few minutes. Once the update is installed, restart your device, and your network should be restored to normal.
7. Get Professional Help
If the SIM card is properly installed, and you’ve gone through all the methods mentioned above to reconnect to your network carrier but are still facing the same issue, the problem may be more serious.
In such cases, it is often a faulty handset a damaged SIM.If you can’t solve the problem by yourself, it’s always best to refer to experts at your phone’s service center or contact your carrier for technical support.
Frequently Asked Questions
1. What is the “SIM Not Provisioned for Voice” error?
The “SIM Not Provisioned For Voice” error means your SIM card is not allowed to make any voice calls. This error is slightly different from the “SIM Not Provisioned MM 2 Error,” as here, you can still send SMS messages and use Internet services through your SIM card. Making voice calls it the only function that is prohibited.
2. Does network lock cause the “SIM Not Provisioned MM 2” error?
If you’ve bought a phone through a carrier like Verizon or AT&T, it is most likely to have a network lock on it. This means your phone’s software will be set to work with only a singular carrier. Using another carrier’s SIM card can throw a “SIM Not Provisioned MM 2 Error.” To get rid of it, you need to contact your carrier and ask them to unlock your phone to accept all networks.
3. Can I use my phone without the SIM card?
Yes, you can still use your phone without a SIM card. However, you won’t be able to make any cellular calls to anyone or send SMS. Additionally, you will have to rely on your Wi-Fi to access the Internet. Your phone might also support eSIMs, meaning you won’t need a physical SIM card.
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