How to Eliminate the “Unfortunately, App Has Stopped” Messages

App Has Stopped Featured Image

Seeing the message “Unfortunately, App has stopped” when you are in the middle of something on an Android app can be frustrating. When the message appears repeatedly, it is even worse. What can you do to fix this error?

Reboot phone

Restart it. This is the standard step for any issue with your phone. Doing so frees up any jammed memory. It’s actually beneficial to turn your phone off for a few minutes every few days to help avoid performance issues.

Check Internet connection

App Has Stopped Wifi

The strength of your internet connection can sometimes cause problems with your apps. Switching from Wi-Fi to cellular data can affect performance, too. If you want to change networks, it’s a good idea to close the app you are using first, then switch.

Clear the app’s storage

Over time, your apps save data and cached files. When that data accumulates, it can make the app crash-prone.

“Clear cache” is where you should start. This step clears only the saved data that loads your app quickly.

Clear data will erase all the app’s data. The files, settings, and accounts will all disappear, setting the app back to its original state.

1. Open Settings.

2. Click on Apps.

App Has Stopped Settings

3. Scroll down to find the affected app.

4. Tap Storage.

5. Choose either the “Clear data” or “Clear cache” option.

Update app

When users begin to complain about freezing or crashes to the app developers, they will address the issue with an update. Keeping your apps updated reduces the instances of the “Unfortunately, App has stopped” message.

1. Open Play Store.

2. Tap the menu bar (three horizontal lines in the top-left corner).

3. Select “My apps and games.”

App Has Stopped My Apps Games

4. The first tab contains the updates. The apps with updates available are at the top of the screen.

5. Click Update all, or click the button next to each app you want to update.

Free up space

When your phone has a large number of apps, performance can suffer. Check your apps and find some you rarely use. When you find one, delete it.

1. Open Settings.

2. Tap Apps option.

3. Scroll down and tap the app you want to remove.

4. Click Uninstall.

App Has Stopped Uninstall

SD Card

The “Unfortunately App has stopped” message can also be caused by a corrupted SD card. To check, remove the SD card and try the app again. If it works this time, the card is the issue. You need a new memory card, but you can transfer the data from that card onto your computer and then later add it to the new card.

Uninstall and reinstall

Sometimes the apps you use are corrupted through viruses or by deleting system files by mistake. To fix this, open the Google Play store and uninstall the app from your phone, then reinstall it.

1. Open Play Store.

2. Tap the menu bar (three horizontal lines in the top-left corner).

3. Select “My apps and games.”

4. Tap the app you want to remove.

App Has Stopped Uninstall Reinstall

5. Click Uninstall and wait a few moments while it removes itself from your phone.

6. Tap Reinstall and try using the app again.

Wipe cache partition

Another option to fix the message is wiping the cache partition. This step will clean the data and the cache completely, including your game progress and chatting log, so this is one of the last options to try. To start, boot your phone into recovery mode.

1. Turn off your phone.

2. Press the power button and the volume up button at the same time. (This could be different depending on your model. Check online if this combination of buttons doesn’t work.)

3. Locate the “Control the Screen” option, and use your volume up/down buttons to select it, then press the power button to confirm.

4. Select “Wipe cache partition” and press the power button.

5. When it finishes the process, choose to Reboot system, and let it reboot naturally.

Factory reset

A factory reset is the last resort. If the app crashing is making your phone unusable, the last thing to try is resetting the phone to factory settings. Before doing this, back up your data. The reset will wipe everything off your phone.

App Has Stopped Factory Data Reset

Reset your phone through the settings. Find the “General management” menu and click “Factory reset.” If you can’t locate it, search for it in Settings.

How to prevent the message from appearing

There are some steps to take that prevent many instances of the “Unfortunately, App has stopped” message.

Don’t use too many apps at one time. Sometimes we don’t realize how many apps we have open, and all these apps running together can cause crashes.

Keep your apps updated. Set up automatic updates, and periodically check for apps that need one.

Every so often, clear the apps’ caches for the apps you use regularly.

Using these methods will stop the “Unfortunately, App has stopped” message from appearing in most cases. If none of these solve it, you may want to find an alternative app.

Tracey Rosenberger Tracey Rosenberger

Tracey Rosenberger spent 26 years teaching elementary students, using technology to enhance learning. Now she's excited to share helpful technology with teachers and everyone else who sees tech as intimidating.

One comment

  1. I’ve recently been getting this persistent annoying message every 10 seconds on my Samsung Galaxy Tab tablet : “Unfortunately, Google Play Services Has Stopped”
    which prevents me from doing anything until I close it.

    I didn’t request any Google Play Services so what does it want from me ?!?

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