Windows Q&As: No Wireless Connectivity, BSOD Error, Windows Stuck On Waking Up And Many More… (Week 13)

It’s been a rather busy week for us at MakeTechEasier, but we still managed to research your questions and get solid answers for them. We apologize to those whose questions we chose not to answer as they were not Windows-related. If you can rephrase your questions, we’ll get to them in the next week and give you an early synopsis! If you’d like to submit your own question, please hit us up at the “Ask Our Experts Now” button on the right side of any page of this site. Now, let’s get down to business!

A: First of all, you need to know the cause of your BSOD. This error is registered in MSDN as “Page fault in non-paged area,” usually meaning that some driver or service threw up an error regarding paged memory (a form of RAM stored on your hard drive) regarding a particular address within that memory that wasn’t even paged in the first place. In this case, it means that it’s giving an error on an address that was supposedly reserved, but had no such reservation.

This kind of error happens when some hardware or driver you installed is faulty. If you just installed a new piece of hardware, remove it. If you installed a new driver, uninstall it.

If you still have problems after performing either of these two actions, then you probably have faulty RAM or a faulty hard drive. You’ll have to remove the RAM or the hard drive and replace either with a spare to find out which one is faulty. You might have to work with a ton of trial and error to see what’s going on, so patience is key to solving this problem.

A: First of all, you should be using the reinstallation procedure described by your laptop’s manufacturer. The fact you’re not getting wireless connectivity should tell you that wireless drivers on the laptop have not been installed. Chances are you are using a version of Windows that didn’t come with your laptop or still have other discs to insert that came with the computer. You must install the drivers pertaining to your laptop’s wireless device, otherwise, you won’t have connectivity.

A: This could happen because of many reasons. Long story short: You should use MSConfig to eliminate unnecessary startup applications. Read this article on making Windows 7 boot faster to get some inspiration!


A: The second monitor will most likely remain detected, regardless of whether you unplugged it or not. You need to tell Windows that the monitor is missing. You can do this easily by pressing “Win+P” on your keyboard. Hold the “Win” key and press “P” repeatedly until you reach the “Computer only.” Once you’ve selected the correct mode, your programs will all open within the same screen. Some programs “remember” the monitor they appeared in. If they see that Windows detects it, they’ll just keep trying to open in the missing monitor.


A: This sounds like a case of a malware invasion on your computer. Scan your computer for viruses using a competent anti-virus application. You should really invest in these solutions especially if you’re not very tech-literate. There’s no shame in admitting it!

A: This happens often when your laptop isn’t compatible with Windows’ hibernation mode. Disabling it will solve this problem.

First, click the Start button, then type “cmd“. Before pressing “Enter” on your keyboard, hold “Ctrl” and “Shift.” This will make sure that the command line starts in “elevated” mode.

Once in your command prompt, type

and press “Enter” on your keyboard. You’re done! Oh, and to get back to Windows while it’s stuck on “resuming,” just hold down the power button until it turns off. That erases any instance of hibernation on your computer.

A: Most drives often come with less memory than they advertise. How much of a difference is this? You’re saying that your drive is showing you only 1.6 GB of free memory out of 17 that should be there on a 100 GB hard drive.

This seems normal. Hard drive manufacturers often calculate memory differently to inflate the number a bit, when they actually manufacture the hard drive with a lower number. Sorry this happened to you, but it happens more often than we’d like. Look at what a computer gets on a 500 GB HDD:


Notice how, out of 500 GB, we end up with 465 GB. This is a common phenomenon. You’ll just have to get a bigger drive. As far as we know, nothing’s wrong with your Windows installation or drive.

A: That’s easy! Just download the latest version of Adobe Flash Player. You can get that here. Hope this solves your problem!

Let’s have a talk! Click the “Ask Our Experts Now” button on the right-hand side of any page of this site. There, you’ll find a  contact form that will let you ask any question about Windows you wish! Remember to ask questions related to Windows and any hardware that’s supposed to interact with it.

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