PC Troubleshooting Guide – Why Your PC Stops Working

One of the most frustrating things in the world is getting up in the morning to see that your computer refuses to boot, or it keeps restart by itself. It was still working fine the night before, and you have totally no idea why it stopped working now.

In this PC troubleshooting guide, we will show you the possible problems that could happen to your PC and how you should fix it.

memory-ram

One of the most common problem that I always encounter while troubleshooting a PC is that Windows stops working inexplicably at random intervals. Most of the time, it is the memory RAM causing the problem. The easiest way to verify this is to swap the RAM cards in your PC with some spare ones and test to see whether this works or not. Of course, if the RAM cards aren’t easily accessible, you can run memtest as an alternative. Corrupt bits of memory can cause a computer to act funny, and even crash, every time it starts.

Solution: The only way to solve a memory problem is to replace it with new memory. You will most likely end up replacing all of the memory sticks (usually two to four).

When you can’t boot up your PC, it could be due to a switched boot order where the system cannot find the partition to run the bootloader. This usually happens when your CMOS battery (a small round battery found on your motherboard) runs out of juice. It could also happen if you (or someone else) have accessed the BIOS recently and changed something accidentally. You’ll know your boot order was switched if you get the “no operating system found” error when starting your computer, or something else besides your operating system’s loading screen.

Solution: access your BIOS (press “F2″ or “Del” button when the BIOS screen appear) and reconfigure the boot order. Your boot order should look like this:

  • CD/DVD Drive
  • Hard Drive
  • Everything else

If your configuration already looks like this and it still cannot boot up, check your CD ROM and eject any disc that are in it, then restart.

If the above solution does not work, your problem could be due to a corrupted boot loader.

The Solution: Use Super Grub Disk to fix the bootloader.

Your Windows Registry holds important information to your system, and it can often cause problem when it is mishandled. This happens when an application write into a key that doesn’t belong to them. They also could be caused by viruses built to sabotage your computer’s resources. That’s why it’s good to back up your registry once in a while. You’ll know that you have registry issues when there are errors on startup, often leading to using your PC in safe mode.

The Solution: Use CCleaner and nCleaner. They will eliminate things that don’t really belong in the registry. If a program wrote over something system-based, however, it usually cannot be fixed without either restoring a backup of the registry or re-installing Windows.

This one is a common one in systems with Windows XP or earlier, but isn’t uncommon in Vista and later systems. Usually, hardware problems of this nature happen because the wrong driver was installed for a certain piece of hardware. As much as Windows tries to mitigate hardware issues, they will happen at one point or another regardless of how careful you are.

How to Find the Issue: You can see where hardware conflicts occur by accessing the Device Manager. In Windows 7, you can click the “Start” menu, type “Device Manager,” and press “Enter.” In Windows 8, access the Start screen and just start typing the name followed by the “Enter” key. Conflicting devices are often shown with an exclamation point next to them. To find out the cause of the problem, simply right-click the device and click “Properties.”

The Solution: You must uninstall the driver for that specific piece of hardware and then install the proper one. This will take some searching unless you still have its instruction manual. This often happens to video cards and hard drive controllers, although sound cards and virtually anything else are prone to such issue. Once you install the correct drivers for your hardware, restart the computer.

wincrash-hdd

Corrupt clusters within your hard drive might cause your computer to crash (either Blue Screen of Death, or the PC restarts), especially when trying to access a file. If you feel you have this problem, you can confirm it by performing a maintenance check on your hard drive. You should do this at least once a month.

The Solution: If you would like to scan your hard drive for problems and fix them along the way, read the question asking “What’s the best way of finding out my hard drive’s health for free?”

It might seem like a trivial issue, but PCs can suffer from airflow problems that prevent them from cooling down effectively. You can almost identify this immediately when the CPU’s or graphics card’s fans start to whirl loudly.

Causes for this could be a dirty, or spoilt fan, the heat is not directed to the case opening, or that the heat sink is not dissipating the heat effectively. In case you are wondering, here’s what a heat sink looks like:

wincrash-heatsink

The Solution: Check the fans. If they’re dusty, clean them. If they’re making noise, replace them. Also, check the direction in which the air is flowing (by checking the direction of the fan rotation). A computer’s airflow ideally should match this diagram:

wincrash-airflow

Viruses are nasty things that usually make a part of the computer – or the entire system – exaggeratedly slow. Some of them also intentionally or unintentionally crash your computer. After analyzing a lot of the code inside of a virus, it’s more often the latter than the former because the programmers who wrote the virus didn’t really have your computer’s longevity in mind.

The Solution: To quickly determine what’s wrong, get your hands on Microsoft Security Essentials or AVG’s free antivirus. It’s worth a try. They’ll eliminate the threat and hopefully restore your computer to working order.

When software uses the hardware-software bridge to communicate with your hardware, it might just be speaking a bunch of gibberish that causes Windows to crash. This happens especially with software that’s newer than the operating system you’re using, but some old software does this as well.

The Solution: Try using an older version of the software. If that doesn’t work, then you’ll probably have to renounce using the software entirely and try alternatives. If you use MS Office 2010 and it keeps crashing your computer, you might want to switch over to the 2007 version, for example. This works more often than you may think!

If you know of another problem that’s easily solved when troubleshooting a PC, let us know by commenting below!